Payroll Solutions Consultant

Description

Position Summary

Support the client relationship for payroll services. Lead new client intake, build and configure the payroll platform and related modules, and deliver ongoing account management and support. Drive accurate payrolls, strong compliance, and high client satisfaction.

The essential functions include, but are not limited to, the following:

Client Intake and Discovery

• Lead discovery calls to confirm scope, pay schedules, worker classifications, and reporting needs.
• Collect prior payroll data, year to date balances, tax registrations, garnishment details, PTO and sick policies, benefit deductions, and GL structure.
• Validate data quality and resolve gaps with the client before build.

System Build and Configuration

• Configure company settings, earnings and deduction codes, taxes, direct deposit, security roles, and workflows.
• Build and test PTO and accrual policies, overtime rules, and meal and rest rules as applicable.
• Set up modules such as Time and Attendance, Onboarding, Benefits Administration, Performance, and Learning.
• Initiate integrations for 401(k), HSA, FSA, carrier EDI, and accounting.

Data Conversion and Parallel Testing

• Import employees, job data, balances, and history using templates.
• Run parallel payrolls to validate taxes, net pay, and accruals.
• Document variances and drive corrections to closure.

Training and Change Adoption

• Deliver role based training for client admins, supervisors, and employees.
• Produce quick reference guides and SOPs.
• Promote best practices for payroll calendar, approvals, and audits.

Go Live and Ongoing Service

• Serve as primary point of contact for all service requests and enhancements.
• Triage tax notices, rate changes, and compliance updates.
• Coordinate vendor partners for retirement plans, benefits, and GL.

Reporting and Controls

• Build standard and custom reports for audits, GL, benefits, and compliance.
• Maintain change logs, configuration records, and client documentation.
• Monitor controls for timeliness, accuracy, and completeness.

Sales and Cross Functional Support

• Partner with Sales on scoping and Statements of Work.
• Provide level two expertise to resolve complex issues.
• Surface product gaps and propose process improvements.

Service Targets

• First response to tickets within 4 business hours.
• 80 percent of tickets resolved within 3 business days.
• Implementation timeline: 4 to 8 weeks for payroll only, 8 to 12 weeks with modules, based on scope and client readiness.
• Client satisfaction score target: 90 percent or higher.

Requirements

Minimum Qualifications, Knowledge, Skills, and Abilities

• 5 or more years in payroll implementation, payroll operations, or client account management.
• Hands on experience with one or more platforms, for example PRISM, Paylocity, ADP, UKG, iSolve, or Paychex.
• Strong knowledge of wage and hour rules, multistate taxation, garnishments, PTO accruals, and ACA basics.
• Proficiency with Excel including lookups and pivot tables. Comfort with data imports and templates. Reporting tool experience preferred.
• Clear, confident communication in client meetings, trainings, and written updates.
• Strong project management, prioritization, and follow through.
• Certifications preferred: FPC or CPP. PHR or SHRM CP helpful.
• Bachelor’s degree preferred, or equivalent experience.

Physical Demands and Work Environment

• Prolonged periods working on a computer.
• Occasional travel to client sites or company meetings.
• Ability to lift up to 10 pounds for shipping or file storage tasks as needed.
• Reasonable accommodations can be made to enable qualified individuals with disabilities to perform the essential functions.

Salary : $65,000 - $77,500