What are the responsibilities and job description for the Automotive Service Business Development Agent - Call Center position at Ciocca Automotive?
Description
We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications
- At least one previous customer service-related role
- Strong computer and phone skills
- Valid driver’s license and clean driving record
- Bilingual a plus!
- Answer customer calls and establish follows-up with sales/service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Hourly pay plus bonus
- Full Time - Monday through Friday with rotating Saturdays
- PTO and holidays
- 401(K) retirement plan with company matching
- On the job training
- The top insurance program in the industry including medical, dental, prescription and vision.
- Advancement within the Ciocca Automotive Family
- Employee discounts: purchases, repair, service, wash
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.