What are the responsibilities and job description for the Automotive Appointment Coordinator position at Ciocca Automotive Western Division?
Description
Why choose Ciocca Automotive?
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***
Why choose Ciocca Automotive?
- Proven career path, promotional opportunities
- 53 dealerships, 25 brands and 13 collision centers throughout PA/NJ (& growing!)
- A values-driven culture built on integrity, professionalism, excellence, and teamwork
- Employee discounts: purchases, repair, service
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Insurance package: including medical, dental, prescription and vision
- Manage inbound service appointment phone calls
- Make outbound appointment calls with dealer provided prospecting list
- Check vehicle service history and look for open recalls
- Advise customers of recommended services
- Establish relationships with customers
- Previous experience in a customer service-related fields welcomed, but not required
- An excellent teammate with a collaborative attitude and eagerness to improve
- Listen carefully to customer needs and concerns
- Ability to build rapport with clients
- Extraverted and friendly attitude
- Prompt and courteous demeanor
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.