Engineering Call Center Aide

Cintal is a forward-thinking global technology company that develops and provides cutting-edge products and services to various industries such as heavy equipment, industrial, defense, agriculture, and medical. With our dedicated team of experienced technical professionals, Cintal aims to add value for its customers by leveraging advanced technologies to reduce product costs, shorten design and development lead times, and accelerate the introduction of high-quality products to the market.

BENEFITS:

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance
• Visa sponsorship

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:

• Respond to dealer inquires from phone calls, emails and website submissions.
• Log the inquires into the Salesforce application.
• Utilize systems to look up answers.
• On occasion, you may need to contact engineers to help answer the dealer inquiry.
• Potentially 20-30 dealer interactions per day per person.
• Ability to multi-task

DUTIES & RESPONSIBILITIES:

• Call Center Helpline to answer 30-50 inquires per day from dealers. Dealers seek assistance identifying parts for their application. This role requires timely and accurate responses of technical information to dealers worldwide. Inquiries are received by the Technical Help Line by phone, email and web site. You are 1 of a 2-person team.
• Technical inquiries are related to products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order.

EDUCATION & EXPERIENCE:

• Years of experience: 5
• Degree requirement: High school diploma with 7 years
• Associates with 5 years
• Bachelors with 3 years
• NO Master’s

REQUIRED TECHNICAL SKILLS:

• Communication (verbal and written) interacting with global dealers
• Technical – mechanical aptitude and basic knowledge of engines and drivetrain parts.
• Teamwork – collaborative personality including punctuality at work (to no over burden your team member)

DESIRED SKILLS:

• Working knowledge of engines and engine components.
• Basic understanding of engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
• Working knowledge of Salesforce.com applications.

We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.

Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.