What are the responsibilities and job description for the Customer Service Assistant position at CincyConnect Services?
Job Title: Customer Service Assistant
Location: Phoenix,AZ
Job Type: Full-time
Note On-campus work in Atlanta, GA
About Us
We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong commitment to resolving customer inquiries efficiently and effectively.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order processing, and returns or exchanges.
- Resolve customer complaints with patience and understanding to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with other departments to address and solve customer issues effectively.
- Proven experience in a customer service or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Familiarity with customer service software and CRM tools.