Customer Service Assistant

 

Job Title: Customer Service Assistant

Location: Chicago, IL

Job Type: Full-Time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance in a variety of areas. Your primary focus will be to address inquiries, resolve issues, and deliver a positive customer experience that aligns with our company values.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product information and troubleshooting support to customers.
• Document customer interactions and feedback accurately in our database.
• Assist with processing orders, returns, and exchanges effectively.
• Collaborate with team members and other departments to resolve customer issues.
• Identify recurring customer issues and contribute to creating solutions or process improvements.
  
  

Qualifications

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using computers and customer service software.