What are the responsibilities and job description for the Client Account Representative position at CincyConnect Services?
Job Title: Client Account Representative
Location: Fort Worth, TX
Job Type: Full-time
About Us
Marketing Consultancy Lab We are seeking a highly motivated and detail-oriented Client Account Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with exceptional service and personalized attention. You will work closely with internal departments to manage accounts, resolve client inquiries, and support business growth while maintaining strong, long-lasting relationships.
Key Responsibilities
- Serve as the main point of contact for client accounts, providing timely and accurate information.
- Manage day-to-day client account activities, including order processing, billing, and contract administration.
- Develop and maintain strong, long-lasting client relationships by understanding their needs and objectives.
- Collaborate with sales, marketing, and product teams to ensure client satisfaction and service delivery.
- Monitor account performance and prepare regular reports for clients and internal teams.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Proven experience in client account management or customer service roles.
- Exceptional communication and interpersonal skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple priorities concurrently.
- Proficiency in CRM software and Microsoft Office Suite.