What are the responsibilities and job description for the Engagement Manager position at CincyBrianHires?
Our client, a Series E AI-driven real estate B2B software company, is seeking Engagement Managers & Leads, Future Platforms | Housing, to join its growing team.
We're looking for a high-performing operator with 4–6 years of experience—ideally from a consulting or client-facing strategy/ops background—who thrives in ambiguity and is energized by building from 01. This is a founding role on a high-visibility team responsible for launching one of the most important AI products in the company's history.
This role sits at the intersection of strategy, operations, and product, playing a critical part in scaling next-generation AI platforms.
What you'll do:
- Own customer deployments end-to-end, from scoping through implementation and post-launch success
- Act as the bridge between clients and internal teams, translating needs into clear product requirements
- Build and scale operational playbooks to support rapid growth
- Manage complex, enterprise client engagements and align senior stakeholders
- Partner closely with leadership to shape product strategy and post-sales motion
What they're looking for:
- 3–5 or 5-8 years in management consulting or a client-facing strategy/ops role at a high-growth startup
- Experience leading complex enterprise software implementations
- Strong track record of building processes and systems from scratch
- Sharp product intuition and ability to translate customer needs into actionable insights
- High autonomy, sound judgment, and comfort operating in ambiguous environments
- Startup operating or founding experience is a plus
- This is a unique opportunity to help define and scale a category-defining AI platform at a pivotal stage of growth.