Application Support Analyst

Duties/Responsibilities

• Serve as the primary contact and subject matter expert for the support and maintenance of internally developed trading and enterprise applications, ensuring seamless operation for end-users including traders, operations, compliance, and technology staff
• Investigate, triage, and resolve technical incidents, user inquiries, and service interruptions—providing comprehensive troubleshooting across the application stack (UI, API, database, cloud infrastructure)
• Monitor production applications for performance, latency, and data integrity, leveraging monitoring and alerting systems (such as AWS CloudWatch, DataDog, or equivalent) to ensure rapid incident detection and response
• Coordinate application deployments, upgrades, and hotfixes with internal development teams, validating post-release behavior and maintaining high system availability during critical trading windows
• Document resolutions, maintain knowledge bases, and produce user-oriented runbooks, ensuring repeatable, standardized support practices
• Escalate unresolved or highly technical issues to appropriate developer or infrastructure teams, supplying relevant log data, diagnostics, and impact assessments
• Liaise directly with business stakeholders to gather feedback, communicate changes, and provide training on new features, workflows, and updates
• Champion best practices for operational excellence, automation of support procedures, and continuous improvement of monitoring and incident response workflows

Experience

• 2 – 5 years of experience supporting mission-critical enterprise applications or trading platforms in a financial services, fintech, or technology-driven environment
• Demonstrated experience with incident management, technical troubleshooting, and root cause analysis—particularly in environments involving high-availability, distributed systems, or real-time data flows
• Familiarity with core technologies: C#/.NET, Python, Node.js (ability to read code and parse logs required; scripting to automate tasks is beneficial)
• Strong working knowledge of REST APIs, SQL (PostgreSQL/SQL Server), and basic database troubleshooting, including running queries for support and data analysis
• Experience supporting applications on modern cloud platforms (preferably AWS): deploying, monitoring, and navigating cloud service failures or degradations
• Direct exposure to monitoring, alerting, and production diagnostic tools
• Understanding of event-driven and real-time processing (e.g., Websockets, SignalR, messaging platforms) and their operational support considerations
• Ability to clearly document solutions, update support guides, and communicate technical information effectively to both technical and non-technical audiences
• Demonstrated analytical, investigative, and problem-solving strengths across a full technology stack

Education

• Required: Undergraduate degree in Computer Science, Engineering, Information Technology, or a closely related technical field

Key Skills

• Experience working in a trading floor or high-performance, regulated environment
• Curiosity, initiative, and proactive engagement with both users and fellow technologists
• Interest in automation and process optimization using scripting languages (e.g., PowerShell, Python)
• Exposure to ITIL or structured service management frameworks
• Ability to multitask effectively—adapting to shifting priorities and handling critical incidents calmly under pressure
• Strong service orientation and ownership mentality, with a drive to see issues through to resolution and improve user satisfaction
• Comfortable working independently and as part of a cross-functional, hybrid team

The salary range for this position is $100,000 to $150,000 per year. The actual base pay is dependent upon several factors, including, but not limited to, relevant experience, business needs and market demands. This role may also be eligible for bonus compensation and employee benefits.

Company Overview

Cinctive Capital Management is a multi-manager investment platform focused on long/short equity strategies. Headquartered in New York City’s Hudson Yards, Cinctive was founded by alternative industry veterans Richard Schimel and Larry Sapanski to introduce a new, evolved version of the multi-manager model. The firm’s portfolio management sector teams practice fundamental stock picking and incorporate proprietary quantitative tools backed by a robust approach to risk management. Cinctive is dedicated to its mission of delivering the highest quality returns to its clients. Cinctive seeks top investment talent and offers a collaborative teamwork-oriented culture. For more information visit: www.cinctive.com.