IS Project Manager II - ERP

At Cincinnati Children’s Hospital Medical Center, we are driven by a single, powerful mission - to change the outcome together. As one of the nation’s top pediatric healthcare organizations, we combine innovation, collaboration, and purpose to make a meaningful impact on the lives of patients and families every day. Joining our Workday team means being at the forefront of transforming how we support our workforce through cutting-edge technology, streamlined processes, and data-driven decision making. As a Project Manager II, you will play a key role in advancing critical initiatives that enhance employee experience, optimize operations, and support the people who deliver world-class care. If you are passionate about driving change, building relationships, and contributing to something bigger than yourself, CCHMC offers a career where your work truly matters. JOB RESPONSIBILITIES Workflow Facilitate the process of workflow analysis and improvement. Enable groups to define and understand their current workflows and identify areas for improvement or redesign. Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes. Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible. Project Management Develop and manage project plans, timelines, and activities. Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success. Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users. Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary. Customer Service Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). All other duties as assigned. Process Improvement Facilitate the process of technology analysis and improvement. Have ability to enable groups to define and understand their current technology profile and their future needs. Work with IS technical resources to define technical criteria for selection of vendor solutions and coordinate vendor selection process. Acquire domain knowledge in order to facilitate the identification and understanding of key project requirements and issues. Recruit expert resources to ensure state of the art technology is presented and evaluated. JOB QUALIFICATIONS Bachelor's degree in a related field 2 years of work experience in a related job discipline PREFERRED QUALIFICATIONS Demonstrates strong administrative capabilities, including organization, documentation, coordination of meetings, and management of project artifacts. Possesses a technical aptitude with the ability to understand system functionality, integrations, and data flows within enterprise applications. Experience working in Agile environments, including familiarity with Scrum methodologies, sprint planning, stand-ups, and backlog management. Exposure to or experience with Workday, including an understanding of Workday modules, business processes, or system functionality. Experience supporting or participating in system implementations, including planning, testing, deployment, and post-go-live support. Experience using ServiceNow Project Workspace to manage project work, track tasks, maintain project artifacts, and support collaboration across teams. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Enterprise Business Systems Employee Status Regular FTE 1 Weekly Hours 40 About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.  Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)  We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email applicationassistance@cchmc.org. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email applicationassistance@cchmc.org.