What are the responsibilities and job description for the 2026 Cincinnati Open Volunteer Ticket Sales position at Cincinnati Open?
Position: Ticket Office Volunteer
Department: The Ticket Office: Sales, Service and Operations
Location:
Lindner Family Tennis Center
6100 Legacy Park Way #100, Mason, OH 45040
6100 Legacy Park Way #100, Mason, OH 45040
Cincinnati Open Tournament Dates: August 8-23, 2026
Cincinnati Open
Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament that is proudly supported by cornerstone partners Western & Southern Financial Group, Credit One Bank, Procter & Gamble, Great American Insurance Company, Fifth Third and Kroger. The Cincinnati Open most recently welcomed more than 285,000 fans from all 50 states and 65 countries and has been viewed in 187 global markets. With a focus on community, the tournament annually contributes to local charities supporting youth, families, education, health and wellness initiatives.
The Role
The Ticket Office Volunteer plays a critical, front-line role in delivering an exceptional fan experience at the Cincinnati Open. Volunteers support ticket sales, guest services, and on-site operations by assisting patrons with ticketing needs, answering questions, and ensuring efficient service at high-traffic touchpoints throughout the venue.
This role is ideal for individuals who enjoy working in a fast-paced, team-oriented environment and take pride in providing outstanding customer service during a world-class sporting event.
Qualifications & Requirements
- Strong customer service skills with a friendly, approachable demeanor
- Comfortable interacting with large crowds in a fast-paced environment
- Basic computer proficiency and ability to learn ticketing systems
- High attention to detail, particularly when handling transactions and ticket distribution
- Ability to remain calm and professional under pressure
- Strong communication skills, both verbal and interpersonal
- Interest in sports, live events, or guest experience is a plus
- Must be 18 years of age or older
- Must be available to work assigned shifts during the Cincinnati Open
- Ability to stand for extended periods and work in outdoor conditions
- Attendance at a mandatory training session prior to the tournament is required
Shift Expectations:
- Average shift length: approximately 6–8 hours
- Must commit to a consistent shift schedule throughout the event
- Peak activity periods require flexibility, energy, and a team-first mindset
You’ll thrive in this role if you are:
- Are energized by helping others and delivering outstanding customer service.
- Enjoy working in a fast-paced, team-oriented environment.
- Take initiative and seek out opportunities to contribute beyond your core responsibilities.
- Value collaboration and want to be part of a positive, high-performing team.
- Are passionate about sports, live events, and creating memorable experiences for fans.
Incentives:
- Choice of two tickets to a select day
- Uniforms
- Daily Meal Allowance
- Credential
- Parking
- Volunteer Celebration
- Gift Card
- Much more!
Register at https://events.trustevent.com/templates/index.cfm?fuseaction=templates.home&eid=5335
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.