What are the responsibilities and job description for the Field Service Technical Representative (Ft. Wayne, IN) position at Cincinnati Incorporated?
Field Service Representative - (Laser) - Fort Wayne, IN (Job ID: 1271)
Cincinnati Incorporated has been manufacturing machinery since the late 1890s. We pride ourselves on a hard day’s work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary and Purpose: Our Field Service Representatives enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 75% travel. Representatives will provide customer and product service via preventative and corrective maintenance, installations, and upgrades, in accordance with policies, principles and procedures established by Cincinnati Incorporated. We offer our Field Service Representatives a company vehicle, paid training, and after the first year→ eligibility for our field service incentive program!
Duties and Responsibilities:
ESSENTIAL:
REQUIRED:
REQUIRED:
Physical demands: This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 75 lbs. frequently.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: The noise level in the work environment is occasionally loud.
EEO including Vets/Disabled
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave
Cincinnati Incorporated has been manufacturing machinery since the late 1890s. We pride ourselves on a hard day’s work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary and Purpose: Our Field Service Representatives enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 75% travel. Representatives will provide customer and product service via preventative and corrective maintenance, installations, and upgrades, in accordance with policies, principles and procedures established by Cincinnati Incorporated. We offer our Field Service Representatives a company vehicle, paid training, and after the first year→ eligibility for our field service incentive program!
Duties and Responsibilities:
ESSENTIAL:
- Prioritize, schedule and complete machine service for customers including but not limited to installation and warranty
- Prepare and submit documentation for efficient invoicing
- Maintain company property for safe operation and maximum life
- Efficiently manage business expenses to maximize profitability
- Work effectively using the service scheduling software tools and/or service manager to service assigned customer base as well as other Cincinnati customers
- Perform routine maintenance on equipment and assist in the establishment of the preventative maintenance schedules with customers and service coordinator
REQUIRED:
- Three or more years related industrial maintenance experience, including troubleshooting
- Two or more years troubleshooting experience with programmable logic circuits (PLCs)
- Associates or technical degree preferred
REQUIRED:
- Ability to work independently with little supervision
- Able to travel overnight at least 75%, at times with little prior notice
- Strong diagnostics and technical aptitude, including knowledge of AC & DC electrical, mechanical and hydraulics
- Superb customer service skills, with strong communication skills
- Commitment to company Core Values
- Strong PC and organizational skills
- Adopt and promote lean practices in all activities, considering the elimination of wasteful resources for any goal other than the creation of value for the end customer
Physical demands: This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 75 lbs. frequently.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: The noise level in the work environment is occasionally loud.
EEO including Vets/Disabled
- This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave
Salary : $29 - $40
