Supportive Services Case Manager

ABOUT CAA

At the Cincinnati-Hamilton County Community Action Agency (CAA), we envision an equitable community where everyone has the tools and resources to be self-sufficient.  Our mission is clear: through advocacy, high-quality programs, and strong community partnerships, our dedicated team is breaking down barriers to equity and opportunity while building self-sufficiency across generations. Our values guide us in everything we do: we serve with passion, collaborate as a team, have compassion for others, use our talents to do transformational work, and strive to continuously improve.

POSITION SUMMARY

The Supportive Services Case Manager at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is responsible for providing eligibility assessment and case management for individuals and families to assist with housing, utilities, eviction prevention, and other emergency needs. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

RESPONSIBILITIES

Case Management

• Meet with clients to review relevant information to assess needs for assistance with housing, utilities and a range of social services.
• Complete assessments to help clients identify strengths and areas for growth to establish self-sufficiency; help to develop goals, strategies and action plans to produce desired outcomes; provide personal financial management and budgeting assistance; record visits and outcomes achieved.
• Determine eligibility for CAA programs and services; approve participation based on program guidelines.
• Collect and analyze information, verify documentation in accordance with program guidelines; enter data into appropriate tracking systems; ensure confidentiality of client personal and financial information.
• Assist with identifying other community resources to address needs (e.g., hospitals, housing agencies and other non-profit organizations); coordinate referrals as appropriate; serve as liaison between clients and other community services providers.
• Help clients access and navigate PRC and LIFT services as needed.
• Administer and maintain accurate records of client referrals, ensuring the confidentiality of all personal and financial client information.
• Follow up with regularly with clients, property owners and utility providers. 
• Build collaborative and supportive partnerships to assist with self‐sufficiency efforts. 
• Ensure that the filing system is in compliance with regulations set forth by funding sources and agency management. 
• May travel to outreach sites and/or participate in weekend or evening events to administer program services to clients residing in the area. 
• Performs other duties as they may be assigned. 

The above statements are intended to describe the general nature and level of the work being performed by staff assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Additionally, CAA management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

REQUIREMENTS

Education, Skills and Experience:

• Associates’ degree in Social Service or a related field from an accredited college or university, with five (5) years of family crisis case management experience
• (OR) a Bachelors degree and two (2) years of case management experience
• Strong computer skills with proficiency in database systems and Microsoft Office applications  
• Experience working with diverse populations, including low to moderate‐income families

Other Requirements:

• A valid driver's license and valid automobile insurance must be maintained. 
• Must have reliable Wi-Fi access to support remote work as needed.

WORKING CONDITIONS

• Work Location - 1740 Langdon Farm Road, Cincinnati, Ohio* 
• Work Hours – 8:00 a.m. to 5:00 p.m. Monday through Friday*   
• Onsite work is in a typical office environment 
• This position is eligible for remote work up to two days per week, defined by department schedules, assuming all eligibility and performance criteria are met and maintained.  Hybrid work is not guaranteed and may be withdrawn or changed at management discretion. 

* May occasionally be required to work in different locations or evenings and weekends to support delivery of program services. 

PHYSICAL REQUIREMENTS

Must be able to: 

• Use hands to manipulate, handle feel, and control items or equipment 
• Talk and hear 
• See and be able to read, write, and interpret written documents 
• Lift and move objects weighing up to 15 pounds