What are the responsibilities and job description for the EMR Analyst I - Epic Trainer - Patient Access/Grand Central position at Cincinnati Children's Office of Academic Affairs and Career Development?
As an Analyst I specializing in Epic EMR (Patient Access/Grand Central), you will play a key role in supporting Cincinnati Children's Hospital Medical Center's workflows through the design, delivery, and ongoing optimization of Epic education programs. This position serves as a trusted resource for clinicians and staff, ensuring effective adoption and utilization of Epic workflows that enhance patient care, operational efficiency, and the overall patient experience.
In this role, you will develop, deliver, and evaluate training programs for clinical and administrative staff, with a strong focus on scheduling and registration workflows. You will create and maintain training materials, facilitate classroom and one-on-one learning experiences, and help drive system optimization through education and workflow improvement initiatives.
Success in this role requires exceptional communication skills, the ability to manage multiple concurrent projects, adaptability in a fast-paced environment. In addition, you will support curriculum governance, training environment maintenance, and ongoing content updates to ensure educational materials remain aligned with evolving clinical workflows and organizational priorities.
Work Model
This position follows a hybrid work model and requires regular on-site presence to support training delivery, collaboration, community practice engagement, and operational needs.
Job Responsibilities
Leadership
Offices at Vernon Place
Schedule
Full time
Shift
Day (United States of America)
Department
IS Enterprise Health Informatics
Employee Status
Regular
FTE
1
Weekly Hours
40
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's Is
Comprehensive Job Description Provided Upon Request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
In this role, you will develop, deliver, and evaluate training programs for clinical and administrative staff, with a strong focus on scheduling and registration workflows. You will create and maintain training materials, facilitate classroom and one-on-one learning experiences, and help drive system optimization through education and workflow improvement initiatives.
Success in this role requires exceptional communication skills, the ability to manage multiple concurrent projects, adaptability in a fast-paced environment. In addition, you will support curriculum governance, training environment maintenance, and ongoing content updates to ensure educational materials remain aligned with evolving clinical workflows and organizational priorities.
Work Model
This position follows a hybrid work model and requires regular on-site presence to support training delivery, collaboration, community practice engagement, and operational needs.
Job Responsibilities
Leadership
- Take ownership of tasks with sense of urgency and drive them to completion.
- Take initiative and suggest what needs to be done.
- Communicate to supervisor regarding overall issues and roadblocks.
- Work with cross functional teams.
- Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.
- Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.
- Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.
- Participate in instructional sessions.
- Use knowledge to improve skills.
- Develop and maintain positive relationships, both internal and external to CCHMC.
- Demonstrate teamwork.
- Work well with others and fosters a positive team environment.
- Prepare oral and written presentations.
- Serve as a resource for application projects and enhancements.
- Effective time management and prioritization of assigned tasks.
- Ability to scope and estimate work effort for small projects.
- Accurate and timely communication of status.
- Effectively collaborate across teams.
- Provide technical support and problem resolution for known issues.
- Develop troubleshooting skills.
- Develop critical thinking skills to enable working through details of a problem to reach a positive solution.
- Escalate unresolved issues with urgency.
- Support a user base through clinical system training and the creation and curation of education and training materials.
- Participate in on-call support rotation and learn basic support processes.
- Interact with all levels of staff throughout the Medical Center in a collaborative manner.
- Strong sense of personal accountability.
- Model outstanding customer service behavior, including timely and effective follow-up with customers.
- Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).
- Bachelor degree or equivalent combination of education and experience
- No experience required
- EPIC certification.
- Prior eLearning creation experience.
- Experience in Community Health practices
- Bachelor’s degree in nursing, respiratory therapy, or a related clinical field.
- 3 years of experience developing and implementing training strategies focused on clinical information systems, including classroom training and content creation.
- Strong project management skills.
Offices at Vernon Place
Schedule
Full time
Shift
Day (United States of America)
Department
IS Enterprise Health Informatics
Employee Status
Regular
FTE
1
Weekly Hours
40
- Expected Starting Pay Range
- Annualized pay may vary based on FTE status $67,537.60 - $86,112.00
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's Is
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
Comprehensive Job Description Provided Upon Request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Salary : $67,538 - $86,112