Dispatch Supervisor

JOB RESPONSIBILITIES

• Protective Services Operations- Provide leadership, supervisory oversight, guidance, and management of staff for daily operations, to protect the property of and to ensure the safety of others, participate in the selection process for employment candidates, and represent Protective Services leadership on various CCHMC multifunctional teams. Provides dispatch coverage, including communication regarding weather, mass notifications regarding security and other situations, alarms, maintenance requests, and more. Monitor a variety of dispatch systems and respond accordingly. Monitors and provides guidance on calls from police, fire, and medical personnel. Accountable for setting team priorities and ensuring completion, which are guided by superior decisions, departmental priorities, procedure, and policies. Participate as department/division representative at meetings, relays relevant information and provides necessary follow up. Serve as point of contact for information concerning activities of the administrative function. Responsible for issues and concerns communicated to the department/division and provide follow up to bring issues to conclusion. Ensure appropriate operational information regarding the department/division is communicated to appropriate staff. Develop and maintain cooperative relationships with other Cincinnati Children's departments and outside agencies which the department interacts. Ensures policies and practices are understood and followed by team. Responsible to create and sustain a positive culture within Protective Services.

• System Administration - Ensures that all equipment and systems are operating and functioning within defined parameters and regulatory requirements; maintains and updates systems and troubleshoots equipment and applications to identify operational problems and issues; reports and oversees technical repairs.

• Quality Initiatives- Monitor Protective Services operations and identify Best Practices to improve such operations. Plan and implement departmental projects and participate in Medical Center projects as needed. Develop project plans and schedules to ensure timely completion. Coordinate activities of project team, identifying appropriate resources as needed. Recommend candidates for Protective Services, and CCHMC awards. Manage and oversee vehicle usage and turnover program. Refine scope of work and manage change control process. Prepare status reports and presentations for department leadership. Track action items and open issues log. Provides follow up and response to requests, projects or assignments assigned by Protective Services management or leadership within a reasonable time frame.

• Emergency Response- Serve as the point of contact for senior leadership during time of crisis until relieved by a higher-level Protective Services management team member. Oversee the response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons, or combative patients. Ensure subordinates assist clinical staff with patient restraints. Monitor combative or potentially combative patients as directed. Require staff members serve and assist as a member of the trauma team. Collaborate with other departments (Social Services, MPS, and clinical staff) when dealing with persons under the influence of alcohol or drugs, causing disruption, creating an unsafe environment or other combative or criminal type behaviors. Respond to safety emergencies; evaluate the situation and act appropriately using Cincinnati Children's policy guidelines. Serve as a source of authority. Constantly maintain high visibility and provide help in times of emergency and stress.

• Performance Management- Participates in and provides significant input into hiring, promotional, and termination decisions and job status recommendations. Provides ongoing communication, progress updates and one-on-ones with subordinates. Work with Education and Training Specialist to establish and maintain procedures for orientation of new employees. Mentor and provide learning and development opportunities for direct reports. Collaborate with human resources business partners and Protective Services leadership to meet the division’s talent management goals. Takes the lead and participates in the yearly evaluation process.

• Project Management - - Provide leadership for the overall direction, coordination, implementation, execution, control and completion of Protective Services Technology projects ensuring consistency with departmental and organizational strategy, commitments and goals. Develop project plans, resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. Provides detailed organizational communication plans when clinical operations are impacted by operational changes.

• Financial Management- Using appropriate systems, is responsible for ensuring that timecards are accurate (and approved by employee). Maintaining the weekly schedule, approving PTO and vacation days.

JOB QUALIFICATIONS

• Bachelor's Degree in a related field or equivalent combination of education and experience

• 5 years of work experience in a related job discipline

• Valid driver's license

  
  

Primary Location

Schedule

Shift

Department

Employee Status

FTE

Weekly Hours

• Expected Starting Pay Range

• Annualized pay may vary based on FTE status

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Market Leading Benefits