Patron Experience Associate

ABOUT CINCINNATI BALLET:

Cincinnati Ballet is recognized as a premier ballet company, acclaimed for inspiring excellence through the power of dance, attracting world-class artists, and building a supportive and diverse audience as it enters its 60th season.

Cincinnati Ballet has embarked on a reflective yet forward-thinking initiative to build and grow our footprint as an organization that believes Dance is for everyone by everyone. We are passionate about creating art that is innovative, reflective, and accessible. We will continue to create a professional and educational environment that is a safe place for expression for anyone who intersects with our organization. Through our inclusive environment, we empower everyone to share their unique stories, points of view, and ideas as we continually learn, improve, and develop.

POSITION SUMMARY:

Cincinnati Ballet is seeking enthusiastic candidates to join our Patron Experience Team. The Patron Experience Associate serves as the frontline service agent for Cincinnati Ballet both in-person at our offices/studio space. In addition, the person serves in our performance venues and via telephone for servicing all ticketing and occasional development initiatives. The Patron Experience Associate is often the first critical touchpoint with our patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and welcome patrons, clients, staff, dancers, and students with a friendly and positive demeanor.
• Assist guests both on the phone and in-person with information.
• Retain and maintain learned knowledge of ticket office software.
• Process ticket purchases and exchanges both in-person and over the phone with efficiency and accuracy.
• Assist customers with online ticket purchases.
• Data entry of phone/mail/telemarketing/complimentary ticket orders.
• Re-print ticket orders.
• Process incoming and outgoing mail.
• Provide general support as necessary.
• Handle the daily printing of tickets for either mail or will call.
• Balance receipts and cash drawers at the end of each shift.
• Stays current on information for all Cincinnati Ballet performances.
• Conveys information to assist and direct patrons accordingly.
• Demonstrates familiarity with seating charts and pricing configurations.
• Understands Cincinnati Ballet’s ticket policies (ADA guidelines, subscriber benefits, ticket exchange policy, payments accepted, etc.).
• Maintains a clean and safe work environment.
• Assists in all Patron Experience projects as well as supports all departments at Cincinnati Ballet.
• Work in multiple work environments, i.e. Aronoff Center ticket office, Music Hall ticket office, etc. during peak performance season.
• Maintains a flexible work schedule with the ability to work days, evenings and/or weekends.

KEY PROFESSIONAL EXPERIENCE:

• High school diploma or equivalent.
• 3-5 years of customer service experience.
• A respect for diversity.
• Outgoing and positive personality.
• Ability to initiate and enjoy direct communication with patrons and potential patrons; customer-service oriented.
• Excellent organizational skills with the ability to proactively manage multiple tasks, prioritize work, and ability to meet tight deadlines.
• Has a keen insight into identifying opportunities for enhanced ticket purchasing and/or giving/support.
• Strong verbal, written, interpersonal communication, and problem-solving skills.
• Experience with Windows-based applications including knowledge of databases, Internet, and Microsoft Office Applications.
• Experience with Tessitura is a plus.
• A respect for confidentiality.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• To be considered for this position, candidates must be willing to undergo a background check.

While the Patron Engagement team offers flexible scheduling, we are seeking a team member who can primarily support daytime shifts between 8:00 AM and 5:00 PM. Additionally, the role requires availability for all performances, including occasional Saturday mornings.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO STATEMENT:

Cincinnati Ballet believes our organization and our art is an inclusive space. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identification, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We invite you to join us!

COMMUNITY COMMITMENT (statement)

Dance is for everyone by everyone.
Diversity, equity, inclusion, and accessibility move us.

Cincinnati Ballet is committed to transforming our company to be more reflective of the diversity in our communities onstage, backstage, and in our offices, studios, classrooms, and boardroom.

Diversity, equity, inclusion, and accessibility are foundational to the mission and values of Cincinnati Ballet. We welcome and celebrate cultural differences, and all socioeconomic backgrounds, and embrace our responsibility to provide and prioritize access, inclusion, and belonging.

We are passionate about creating art that is innovative, reflective, and accessible. We will continue to create a professional and educational environment that is a safe place for expression for anyone who intersects with our organization. Through our inclusive environment, we empower everyone to share their unique stories, points of view, and ideas as we continually learn, improve, and develop.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Work Location: In person

Salary : $16