Ticketing Systems Manager

The Cincinnati Arts Association (CAA) is a not-for-profit organization that oversees the 

programming and management of two of the Tri-state’s finest performing arts venues – the 

Aronoff Center for the Arts and Music Hall – and is dedicated to supporting performing and visual 

arts. We are seeking to fill this full-time position at our Aronoff Center for the Arts downtown location. 

Position Summary: The Ticketing Systems Manager is responsible for data management and 

operations of the CAA’s ticketing systems. This includes reporting, analytics, maintaining data 

standards, scanning functionality, CRM, and event creation. This position will provide insight and 

support for ticket sales, segmentation and reporting strategies utilizing the Paciolan and Archtics 

ticketing systems, in conjunction with integrated and outboard support products. As a member 

of our Ticketing Services team, the Ticketing Systems Manager will support our CAA community, 

including all internal departments, Broadway in Cincinnati, resident companies, rental clients, 

and our customers. 

General responsibilities include but are not limited to: Assure a good customer experience by 

providing a positive attitude, complying with requests to the extent possible and demonstrating 

excellent problems solving skills. Assist in the development of the Ticketing Services team by 

communicating job expectations. Planning, monitoring, and appraising job results. Initiating and 

enforcing systems, policies, and procedures. Maintain and secure CAA user and transaction data.

Manage, produce, and support the production of customer reports and dashboards. Oversee the 

configuration of internet and sales controls, facilities, payment options, and delivery methods in 

the ticketing system. Serve as the in-house administrator for ticket scanning and work with 

vendors to ensure that scanners are working at peak performance. Lead the planning and 

implementation of CRM strategies to encourage customer retention and loyalty. Manage user 

roles, securities and permissions associated with ticketing systems. Assist other departments 

with data retention, organization, and analysis. Monitor system performance and implement 

system enhancements. Actively participate with other members of the organization to produce

innovative ideas to increase ticket sales and improve customer service. Stay apprised of the latest 

enhancements, patches, and issues with ticketing software. Utilize and maintain all ticket office 

technology including sales software, validation scanners, credit card machines, printers to 

maximize ticket office efficiency.

Required Knowledge, Skills, and Abilities:

The ideal candidate will possess an in-depth knowledge of ticketing software (Paciolan or 

Archtics). The individual will have the ability to work independently across multiple projects while 

showing constant attention to detail. Must possess the ability and attitude to work calmly and 

effectively in stressful situations. Collaborator with strong organization and analytical skills. 

Highly Proficiency in Microsoft Excel including sumif, vlookup functions, and use of pivot tables. 

Computer experience with database and spreadsheet software. An understanding of database 

structure. Superior attention to detail, strong analytic abilities, and organization skills. Basic 

knowledge of web services and HTML. Experience with Customer Relationship Management 

software. Excellent written and people skills. Available to work evening and weekends when 

necessary.

Required Experience/Education: Bachelor’s degree in a related field or equivalent combination 

of education, training and experience that provides the required knowledge, skill, and abilities.