Onsite Technician

About Us:

We’re a fast-growing I.T. support company based in Massachusetts, focused on providing top-tier service, fast response times, and proactive technology solutions to local businesses. We work with various industries, helping our clients stay secure, productive, and ahead of tech issues.

The Role:

We’re looking for an Onsite I.T. Technician who’s reliable, personable, and thrives in a hands-on role. You’ll be working directly with our clients at their offices to troubleshoot, maintain, and improve their technology systems. Whether you're setting up new equipment or diving into complex issues, you’ll be backed by a remote team and have the tools and support to do great work.

What You’ll Do:

• Visit client locations to resolve I.T. issues quickly and professionally
• Install and configure desktops, laptops, printers, and network devices
• Perform proactive maintenance and follow best-practice checklists
• Communicate with clients clearly, keeping them informed throughout the process
• Collaborate with our remote support team for escalated issues
• Document work and update tickets in our system
• Assist with project-based work like network refreshes or Microsoft 365 migrations

What You Bring:

• 1–5 years of experience in I.T. support (bonus if you’ve worked with multiple clients)
• Strong knowledge of Windows OS, Office 365, and networking fundamentals
• Great communication and customer service skills
• The ability to stay organized and manage time independently
• Valid driver’s license — company car provided for daily travel

Bonus Points For:

• Microsoft, CompTIA, or Microsoft certifications (or pursuing them)
• Experience with RMM tools, ticketing systems, or documentation platforms

What We Offer:

• Competitive salary based on experience
• Company car
• Paid training and certification support
• Clear opportunities for career growth in a rapidly expanding company
• A team-first environment where your input is valued