General Manager

Cinepolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our "Cinepolis Luxury Cinemas" and "Movie House & Eatery" theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinepolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINEPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

DEPARMENT: Operations

LOCATION: Theater

REPORTS TO:Regional Manager

JOB DUTIES

Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff
Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials
Ensures employee adherence to company policies and procedures in partnership with HRBP
Builds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environment
Attend and participate in Regional and Head office meetings and training
Enforce Cinepolis values to another employee
Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
Ensures all areas meet operational standards and guest service needs by following operational processes and critical points
Manages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotions
Manages facilities and equipment maintenance through Head Office support
Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaning
Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenance
Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
Manages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedback
Manages online reputation and reviews by tracking trends and responding to guests as needed
Monitors market share to ensure box office and F&B competitiveness in the designated market area
Proactively addresses guest service complaints and feedback through customer service platform
Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-driven
Manages all inventory systems and reconciliation of all F&B
Responsible for managing and reconciling petty cash and operating fund
Responsible for increasing F&B sales
Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues
Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval
Manages all other revenue within the theater which includes events execution and advertising compliance
Other duties as assigned

EDUCATION AND/OR EXPERIENCE

Bachelor's Degree in Hospitality, Management or a related field
Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operation
Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
Proven track record of operational excellence
ServSafe, Food handling, and Alcohol certification required
Availability to work during holidays, nights, and weekends with increased hours during peak times
Standing, walking, lifting, twisting, bending and traversing stairs frequently

SKILLS

Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support Office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results-driven
Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
Holds self and others accountable to consistently maintain high-performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS AND SCHEDULING REQUIREMENTS

This is a full-time, exempt management position. The role requires a schedule of at least five (5) days per week and a flexible schedule of up to 50 hours per week, including evenings, weekends, and holidays, depending on business needs, peak periods, and operational priorities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinepolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.