IT Service Operations Manager

Position Introduction/Key Duties

Cimarron is seeking an IT Service Operations Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at either the Schriever Space Force Base in the Colorado Springs, CO area or the Redstone Arsenal in Huntsville, AL.

Key Duties

• Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities.
• Ensure the continuous operation and stability of IT infrastructure.
• Monitor system performance, proactively address risk and mitigation.
• Maintain and improve operational documentation.
• Lead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions.
• Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team.
• Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing risks to service availability.
• Track and report on key metrics related to systemic issues and problems.
• Ensure team members adhere to established processes and procedures for all operational activities, validating reviews, approvals, and documentation.
• Ensure adherence to Systems Engineering processes and principles for a large-scale Enterprise environment within DoD
• Maintain a daily activity log, Cyber Security Register, and provide regular updates and briefings to stakeholders, ensuring transparency and keeping everyone informed.
• Maintain clear and consistent communication with stakeholders regarding the status of operational activities.
• Accountable for IT Operational health ensuring IT Operations activities are performed in a controlled, coordinated, and compliant manner.
  
  
  

Required/Desired Skills, Experience, And Education

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
• Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use.
• Active Secret Clearance.
• 10 or more years of general, full-time work experience.
• May be reduced with the completion of advanced education.
• 5 or more years of directly related experience.
• 5 or more years of experience in IT operations management, network control center (NCC) or enterprise operations center (EOC) roles.
• 1 or more years of experience working in a management or leadership role.
• Current DoD 8570.01 IAT Level II Certification (ex., CompTIA Security with CE).
• IT Operational Management experience spanning across multiple enterprise environments, including DoD and commercial.
• Experience in IT operations with a focus on DOD Cloud (AWS and/or Azure) Experience.
• Deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
  
  

Desired Skills, Experience, And Education

• Bachelor’s degree, or higher, in computer science, Information Technology.
• Experience in a specific industry (e.g., MDA, DoD IT Operations).
• Project Management experience.
• Have an ITIL Strategic Leader certification.
  
  
  

Business Profile

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.