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ESSENTIAL DUTIES & RESPONSIBILITIES:
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Duties include, but are not limited to:
- Ensures that all enterprise operations on assigned shift are conducted in an efficient, effective, and profitable manner.
- Promotes positive Guest relations by creating and promoting a friendly atmosphere.
- Acts as an advisor to Department Managers regarding overall enterprise operations.
- Recommends appropriate staffing levels to Department Managers based on enterprise needs.
- Offers feedback to Department Managers regarding evaluating, promoting, disciplining, and terminating enterprise employees.
- Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.
- Observes and recognizes irregularities, violations, or other discrepancies in Guest play and takes corrective action when required.
- Exhibits sounds judgment based on approved business practices.
- Oversees the resolution of all Guest complaints and/or disputes and takes corrective action when needed.
- Authorizes complimentary items (comps) to Guests when warranted.
- Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).
- Performs other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
- Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
- Retains employees through involvement in employee training and development.
- Explains why we do things, in advance of doing them.
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SUPERVISORY RESPONSIBILITIES:
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Supervises, directly and indirectly, the activities of all enterprise employees on assigned shift.
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QUALIFICATION REQUIREMENTS:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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EDUCATION AND/OR EXPERIENCE:
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Bachelor’s degree from a four year college or university preferred. High School diploma (or GED), 4-6 years of related experience, 2-4 years of supervisory experience, or an equivalent combination of education and experience required.
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SPECIAL QUALIFICATIONS:
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Gaming industry experience required. Must possess excellent communication skills and effective public speaking skills.
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LANGUAGE SKILLS:
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of organization.
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MATHEMATICAL SKILLS:
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Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
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REASONING ABILITY:
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Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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PHYSICAL DEMANDS:
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl.
The employee must be able to regularly lift and/or move up to 50 pounds.
The employee is regularly required to stand for long periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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