Operational Readiness Lead, US Employer Portfolio Core Solutions  - Cigna Healthcare - Hybrid

Role Summary The Operational Readiness Lead will support large-scale, complex, and cross-functional initiatives within US Employer Portfolio Core Solutions. This role is responsible for driving end-to-end operational readiness and change management across impacted internal and external stakeholders. The ideal candidate will be a strategic thinker and skilled facilitator who ensures seamless execution and adoption of business changes. Responsibilities Partner with matrixed organizations to identify operational impacts and readiness needs. Develop, maintain and execute comprehensive Operational Readiness plans and Change Management plans for large scale initiatives. Proactively resolve or mitigate issues and implement contingency plans; escalate as needed to E2E PM, project leadership and business stakeholders. Lead Operational Readiness calls and identify cross-initiative dependencies/impacts. Ensure creation and execution of SOPs, job aids, training materials, and other documentation to support business readiness and successful go-live. Collaborate with business teams to assess staffing models and readiness for operational changes. Deliver tailored written and verbal status updates to various audiences. Facilitate pre- and post-go-live checkpoint calls and establish Command Centers for major launches. Coordinate KPI/metric planning and ensure reporting is in place to monitor go-live success. Support post-go-live issue triage and coordination to ensure timely resolution. Ensure business process testing criteria is defined/documented, testing is executed, and defects are resolved. Ensure Business review and sign-off received on business test evidence. Support the planning and execution of 1/1 US Employer Portfolio Leadership Command Center and other partnering Enterprise Command Centers. Support lessons learned. Provide recommendations to improve the US Employer Portfolio Operational Readiness process and contribute to ongoing process improvements within the role. Maintain and enhance Operational Readiness Playbook, templates, and team documentation. Support Cigna Pharmacy Issues Management process and drive assigned issues to closure. Qualifications 7 years of experience in operational readiness, project management, and/or change management Skilled in core project management practices including PMBOK and Scaled Agile Framework (PMP and Safe Agile certifications are a plus) Healthcare and/or Pharmacy experience required Proven ability to operate effectively in a highly matrixed organization. Excellent interpersonal skills with the ability to engage and influence stakeholders at all levels, including executive leadership. Fact-based problem solver with sound decision-making capabilities. Demonstrated success in managing complex, cross-functional initiatives. Excellent leadership, communication, and planning skills Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives Ability to build trusted partnerships with internal and external business and technology teams. Skilled in influencing and collaborating with operational areas impacted by change. Comfortable managing multiple priorities in ambiguous environments. Ability to leverage data insights and business knowledge to identify or develop solutions., engage technology through appropriate channels to solve problems Works effectively under pressure, independently, and within collaborative teams. Strong written and verbal communication skills. Proficient in SharePoint, MS Excel, MS Word, PowerPoint, MS Outlook, MS Visio, Confluence, MS Project and Jira Strong business acumen and ability to quickly learn new business areas. Strong analytical, decision-making, and critical thinking skills. Competencies Influential leadership Customer focus Dealing with ambiguity Personal accountability Managing complexity Acts with a sense of urgency Priority setting Thoughtful risk-taking Driving Change Managing Vision and Purpose Negotiation Customer Centric Thinking Professional Savvy Cross-Cultural Agility Understanding Client/Customer Needs If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 109,600 - 182,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.