ELV Customer Service Representative

Summary:

At ELV, we’re committed to delivering outstanding customer experiences—wherever our team members are located. We’re looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. This is a great opportunity for someone with a few years of customer service experience who’s ready to grow in a supportive, remote-first environment.

The Customer Service Representative plays a vital role in supporting both new and existing customers by delivering exceptional service with a positive, solutions-focused approach. This position involves managing customer onboarding, providing technical support, and ensuring smooth communication across various internal systems. Success in this role requires strong problem-solving abilities, adaptability, and a commitment to continuous improvement.

This position requires a high level of accountability and flexibility. Work schedules may occasionally be adjusted, reassigned, or modified to meet business needs. When such changes occur, we strive to provide advance notice and communicate updates clearly and respectfully.

Applicants should be adaptable, as schedules may sometimes include evening or weekend hours. In these instances, we are committed to offering reasonable notice and supporting a smooth transition.

Early Learning Ventures (ELV) is a mission-driven national organization committed to strengthening the childcare supply chain by empowering childcare businesses with innovative technology solutions. ELV’s software suite streamlines operations, enhances compliance, and improves access to quality care for families and communities.   If you are interested in working for a company that believes in making a difference, this is the right position for you. 

What You’ll Do:

Customer Support & Communication

• Provide outstanding customer service via phone, email, and live chat
• Represent the company with professionalism, empathy, and a customer-first mindset
• Document customer interactions accurately in the CRM system

Technical Support & Troubleshooting

• Respond to customer inquiries and concerns with timely, effective solutions
• Troubleshoot technical issues and guide customers through resolutions
• Offer referral services and escalate complex issues when necessary

Training & Onboarding

• Process new customer contracts efficiently
• Schedule and conduct training sessions to ensure successful onboarding

Systems & Tools

• Learn and navigate multiple internal systems used for tools, data tracking, and communication
• Maintain accurate records and contribute to data integrity across platforms

Team Collaboration & Process Improvement

• Work closely with internal teams to resolve customer concerns
• Collaborate to improve processes, policies, and overall customer experience
• Follow established procedures to ensure best practices are consistently applied

What We’re Looking For:

• 2–3 years of experience in any customer service role (retail, hospitality, call center, etc.)
• Strong written and verbal communication skills
• Comfortable working independently in a remote setting
• Tech-savvy and quick to learn new tools and systems
• Bilingual (English Spanish) preferred

The Customer Service Representative position is part of ELV’s Business Services Team, whose mission is to create long-lasting partnerships with our providers and stakeholders, going beyond general client support.

 Education & Training:

• Bachelor’s Degree preferred
• Bilingual (English/Spanish) preferred 

 Remote Office Requirements:

• Dedicated private workspace on remote workdays.
• Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15Mbps.

What Does Early Learning Ventures Have to Offer You?

• Excellent benefits (medical, dental, & vision)
• Company-paid life insurance
• Company-paid Short-Term and Long-Term Insurance
• 401(k) with company match
• Company-Paid Employee assistance programs
• Paid vacation days
• Paid personal days
• Paid holidays
• Sick Days