What are the responsibilities and job description for the Leasing Agent position at CIG Communities?
Job Title: Leasing Agent
Location: Cleveland, OH
Job Type: Full Time, On-site
Compensation And Benefits
Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.
As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.
Ideal Candidate Profile
We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:
Key Responsibilities
Leasing & Sales
Location: Cleveland, OH
Job Type: Full Time, On-site
Compensation And Benefits
- $20-$23/hr Commission; commensurate with experience
- Health Insurance
- PTO and Holiday Pay
Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.
As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.
Ideal Candidate Profile
We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:
- Humble: Open to learning and growing while supporting the team
- Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance
- Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities
Key Responsibilities
Leasing & Sales
- Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
- Present available units and community amenities in an appealing, persuasive, and informative manner
- Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
- Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
- Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
- Follow up with prospects via phone, email, and CRM systems to convert leads into leases
- Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
- Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
- Track traffic and leasing performance using internal reporting tools
- Coordinate move-in logistics, welcome packages, and resident orientations
- Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
- Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
- Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
- Maintain daily knowledge of apartment availability, pricing, and lease expirations
- Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
- Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
- Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
- Ensure leasing office and tour paths are consistently clean, organized, and welcoming
- 2 years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
- Previous experience in apartment leasing or residential property management strongly preferred
- Strong communication, presentation, and negotiation skills
- High energy, outgoing personality, and professional appearance
- Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
- Excellent organization and time management skills
- Must be available to work weekends and flexible weekday hours as needed
- Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
- High school diploma or equivalent; college coursework in business or real estate is a plus
- Base Salary: [SALARY HERE] Commissions
- Quarterly Bonus Pool Year-End Performance Bonus
- Health & Dental Insurance
- Generous Paid Time Off (PTO) & Paid Holidays
- Career growth opportunities within a fast-growing property management company
- Supportive, collaborative team culture focused on excellence and resident satisfaction
Salary : $20 - $23