What are the responsibilities and job description for the Customer Success Specialist position at cieTrade Systems Inc.?
About Us
cieTrade is B2B SaaS platform that serves the needs of commodity traders, recycling companies and distributors in the forest products industry worldwide. Our software helps clients maximize business performance with specialized workflows, business processes and analytic tools that boost productivity, reduce costs and provide key insights for better decision making.
What you'll be doing
As a Client Success Specialist you’ll work directly with our worldwide clients to help them achieve maximum value from our platform. This role involves a variety of daily activities that includes on-boarding, implementation, training, accounting support, software QA/troubleshooting, project management and more. You will also play a critical role working with our engineering team providing input and feedback for continued product development, strategic planning and decision making. In summary you will:
- Respond to daily inquiries from clients that are using our platform.
- Conduct live training sessions, and create self-help resources.
- Help troubleshoot usability, reporting and reconciliation issues.
- Manage support cases and engage in specialty client projects.
- Provide guidance on integrating and adapting our solution to meet business requirements.
- Work with our engineering team to address issues and improve our platform.
- Meet with stakeholders to scope future projects and make recommendations.
What we're looking for
- Bachelor’s degree in business administration, accounting, or related field.
- 1 years of relevant experience working with clients in operations, customer service, project management, or related field preferable at a technology company.
- Any experience with accounting software such as QuickBooks or ERP systems.
- Comfortable working with Excel to analyze and manipulate data.
- Analytical thinking and problem-solving is your strength.
- Exceptional written, verbal, and phone skills.
Why work here?
- Competitive Pay and Bonus.
- Paid time off including vacation and personal days.
- 401(k) with a generous company match, access to a personal financial planner
- Health Benefits. 100% paid Medical with (HSA), options for dental and vision.
- Beautiful new office space in heart of “SoNo” Historic District.
- To apply for this position, please submit your resume to work@cietrade.com