Front Desk Assistant

About Ciela Senior Living:

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Front Desk Receptionist Job Description

Purpose:

To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements:

Previous experience in a receptionist or customer service role

Previous Experience In a Senior Living Environment Preferred

Must possess strong interpersonal communication skills

Proficiency in basic computer skills, including Word and Excel

Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members

Must be detail oriented and possess strong organizational skills

Must meet all health-related requirements pertaining to State licensure

Must maintain current CPR/First Aid credentials

Must maintain current Food Handlers credentials

Must maintain annual Continuing Education Credits

Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation

Subject to pre-employment screening including physical, drug and TB testing and criminal clearance

Essential Functions:

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner
• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner
• *Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager
  
  

Marketing

• Responds to inquiry calls from prospective residents in a timely and professional manner
• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance
• Conducts community marketing tours as needed
  
  

Administrative

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
• Assists with meal service in the dining area as needed
• Responsible for locking the community at the determined hour in the evening
• *Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager
  
  

Other

• Attends all required team member meetings and in-service training sessions
• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times
• Supports and upholds all other Company policies, and the service philosophy
• Reliable and Predictable Attendance
• Other duties as assigned
  
  

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