Dining Room Supervisor

Job Type

Full-time

Description

POSITION SUMMARY:

The Lead Server helps oversee operations for the entire dining room & the lounge including

training of service staff, organization, and cleanliness for the entire dining room & lounge, and

promoting a positive image to residents, families, and guests. The Lead Server will also provide

prompt and excellent service to residents & guests when preparing/serving food & drinks and by

overseeing & performing operations including organization and cleanliness for the entire area,

and promoting a positive & professional image to residents, families, and guests.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting
  
  

company culture and vision.

• Provides formal training for all servers to provide a great experience for all residents and
  
  

guests.

• Establishes and assigns side work responsibilities for each section, by meal period.
• Inspects to ensure quality and accountability.
• Provides a great experience for all residents and guests.
• Ensure that all food & beverage venues in the dining room are clean and well maintained
  
  

for all aspects of service; including tables and chairs that are set in a uniform and

consistent manner.

• Ensure that all residents and guests are greeted promptly as they enter the Dining room or
  
  

Lounge areas.

• This position will provide excellent and timely customer service to all residents and
  
  

guests.

• Pre-open review for Pre-meal line up for Dining Room is conducted prior opening
  
  

Includes But Not Limited To

• The daily menu and specials.
• Personal presentation is in accordance with standards for uniforms and grooming.
• Inventory stock ready
• Resident special needs and concerns.
• Daily Service Training Points.
• Prepares food items and serves food to residents within scheduled timeframe.
• Recognizes performance issues and provides staff with corrective solutions.
• Cleans and maintains a neat, safe working environment including the kitchen and food
  
  

service areas.

• Ensures servers follow sequence of service for each resident and guest.
• Attends and participates in required meetings and training.
• Complies with state sanitation codes.
• Maintains inventory control, places food/supply orders with kitchen, verifies that items
  
  

are received appropriately and restocks dining room supply shelves/closet.

• Reports problems, concerns, issues observed with food or beverage service and
  
  

communicates them appropriately.

• Observes changes in resident status, needs, or preferences and communicates with
  
  

appropriate team members.

• Records resident information as required.
• Avoids loss, breakage, and waste of supplies and equipment.
• Adheres to procedures for fire, life, safety, disaster, security, worker safety and other
  
  

emergency procedures.

• Adheres to and conveys philosophy of supporting dignity, privacy, independent, choice,
  
  

individuality, and a home-like environment for residents.

• Maintains the quality of food prepared and samples the food to ensure the quality of the
  
  

food served to the residents.

• Attends training courses at community and maintains up to date monthly, quarterly,
  
  

annual training through designated Learning Management System (LMS).

• Other duties as assigned, and which relate to the success of the community and the care,
  
  

comfort, and happiness of our residents