Senior Living Concierge

Company Overview: At Ciel Senior Living, LLC, we are dedicated to providing seniors with an elevated way of life. Our mission is to offer comfort, connection, and joy in a vibrant community.

Job Description: As a Concierge, you will be the first point of contact for visitors and residents alike. Your role will involve greeting guests, arranging tours, answering phone calls, and providing administrative support to our staff. You will be the face of our Community, ensuring that every interaction is positive and professional.

Responsibilities:

• Greet visitors and respond to their inquiries about the property.
• Assist residents, family members, and guests with general requests.
• Arrange tours for individuals making spontaneous visits or those who have made an appointment.
• Answer telephones, record information, and channel calls accordingly.
• Display knowledge of our services and programs, as well as other pertinent information about the property.
• Perform various tasks related to office operations, such as handling mail, stamps, copies, and maintaining the reception area.
• Process incoming mail, sort it, and distribute it to mailboxes.
• Maintain the reception area in a neat and orderly fashion, ensuring that it is free of excessive or outdated literature.
• Provide assistance in the dining room during meal service.
• Support our marketing efforts by interacting positively with visitors and residents during tours and telephone contacts.
• Communicate any observed or suspected resident changes in condition to a supervisor immediately.
• Maintain a safe work environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with colleagues and other departments.