What are the responsibilities and job description for the Quality Engineer position at CIE USA - Century Plastics LLC?
CIE Automotive is a supplier of components and sub-assemblies for the global automotive market, basing its actions on the use of complementary technologies and various associated processes. CIE Automotive offers multi-services and solutions that seek to maximize the efficiency of production processes through innovation. In both projects we are growing sustainably and profitably to position ourselves as the benchmark partner by satisfying our customers with comprehensive, innovative, and competitive solutions with high added value.
CIE USA-Century Plastics, a division of the global enterprise CIE Automotive, is seeking a talented Quality Engineer to join our team.
Reports to: Quality Manager
Primary Purpose: The Quality Engineer will ensure that the products produced meet both external and internal specifications and expectations.
Essential Functions:
- Serves as a focal point of contact for internal and external customers.
- First point of contact to customer issues.
- Monitor and oversee liaison activities.
- Monitor customer portals/systems and maintain scorecard file folder on a weekly basis.
- Coordinate with customers, related with the quality performance trends and corrective actions.
- Drive initiatives with plant teams in effective problem solving to improve quality performance
- Work with customers to resolve customer concerns.
- Work with customers and suppliers to ensure scorecards are in good standing.
- Communicate production and quality issues with employees and supervision, when necessary.
- Oversee and coordinate all internal and external sorting, containment and early product launch activities.
- Lead problem solving and root cause analysis activities with plants, suppliers and customers to eliminate non-conformances.
- Participate in initiatives with cross functional teams in the pursuit of effective problem solving and mistake proofing quality problems.
- Develop and/or update quality alert and work instructions, as necessary.
- Help drive closure of customer complaints/3L5W/8Ds.
- Validate corrective action effectiveness and ensure all associate paperwork in updated and in place.
- Ensure responses to customers and/or customer portals are provided in a timely manner.
- Assist with daily plant floor.
- Floor issues/concerns.
- Clarification of specifications and customer requirements.
- Product and process reviews.
- Verify all signed-off master samples used for visual control.
- Create, update, and maintain quality documentation, customer contact reports, customer sort reports, information relating to customer concerns, procedures, etc.
- Assist in dimensional checks, GR&Rs, capability studies and reviews.
- Provide training when needed.
- Support supplier quality activities: SCNs, sorts, PPAPs
- Customer visits, when needed.
- Participate and improve in product development meetings to review engineering changes, manufacturing methods, planning and process specifications related with product quality.
- Participate and support APQP meetings.
- Review, understand and communicate all customer requirements.
- Develop and maintain PPAP/quality documents (process flows, control plans, pfmeas, work instructions, cell layouts, visual aids, job boards, job books, i-charts, etc..).
- Create, update and maintain customer contact reports, customer sort reports, information relating to customer concerns, procedures, etc.
- Support and work with program management, materials, customer service and production departments to plan and perform run@rate.
- Work with plants and customers for AAR, Master Sample, Approvals, etc...
- Support supplier quality activities: SCN, audits.
- Responsible for support, review for accuracy and submittal of all APQP documentation required for PPAP, launch activities, etc.
- Responsible for completing and submitting CR checklists.
- Submit IMDS in portal.
- Verify all signed-off master samples used for visual control.
- Assist in dimensional checks, GR&Rs, capability studies and reviews.
- Assist with daily plant floor with issues of concern reqarding requirements to ensure clarification.
- Maintain monthly performance charts (measurables) per IATF 16949 standards for internal metrics, as well as customer metrics.
- Develop and maintain quality systems according to standards and assist customers with any issues.
- Develop visual standards, system criteria, for use in manufacturing operations in new launch ad maintain for serial life products.
- Perform audits: LPAs, IATF Internal, PFMEA, control plan, VDA, customer specific, etc.
- Ongoing testing of parts (functional, dimensional, physical properties, etc.).
- Track/file certifications for gages/fixtures and measuring equipment along with yearly re-certifications.
- Responsible to follow all internal and OSHA required safety procedures.
- Adherence to all company policies and procedures (i.e. quality manual, associated handbooks, procedures, etc.
- Travel and provide support to customers to resolve problems.
- Other duties may be assigned
Qualifications:
- BS degree or equivalent work experience
- 3 years experience in the automotive industry as a Quality Engineer
- Tier 1 & 2 customer specific experience
- 1 year(s) working knowledge of manufacturing operations in the plastics industry
- IATF and VDA Certified Lead Auditor a plus
- PPAP experience
- Experience in Covisint,GM,Ford ,Stellantis, Lear, Magna and other systems as applicable
to customer requirements
- Ability to travel in the US and Canada
- Knowledge of CCC
Physical Requirements:
- Ability to lift up to 35lbs.
- Ability to stand for 8 hours if needed.