What are the responsibilities and job description for the Service Technician - Dallas/Fort Worth position at Cidan Machinery Inc.?
CIDAN Machinery Group is a global leader in the sheet metal machinery industry, with a strategy of being a one-stop-partner for many sheet metal fabricators. When it comes to bending, rolling, cutting, and forming metal – we have the technology, innovation, and state-of-the-art equipment. With over 118 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more. Learn more about our business at https://cidanmachinery.com/us/
We are seeking a motivated and skilled Service Technician near the Dallas/Fort Worth area to support our growing operations and ensure the reliable performance of customer equipment. The ideal candidate is hands-on, energetic, and eager to grow in a dynamic environment, while delivering high-quality service to customers and internal team members. This role plays a key part in upholding company values and maintaining strong customer relationships.
Requirements:
- Must be located in or near the Dallas/Fort Worth area and within a 1-hour drive of a major airport (DFW)
- Ability to travel 100% - Monday through Friday, year-round
- Must be able to obtain a U.S. Passport; some international travel may be required
- Comfortable working in a variety of work environments
- Ability to lift up to 50 lbs.
Responsibilities:
- Uphold company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building Together
- Install, troubleshoot, repair, and maintain electrical, mechanical, hydraulic, and pneumatic systems related to sheet metal fabrication equipment
- Provide effective technical assistance, including repair and warranty support for in-field equipment
- Deliver phone-based technical support to customers through the in-house Help Desk
- Perform preventive and predictive maintenance to ensure optimal equipment performance
- Read and interpret diagrams, schematics, operation manuals, and manufacturer specifications for installations and repairs
- Operate hand tools, power tools, precision measuring devices, and electronic/electrical testing instruments
- Execute equipment installations and provide training to customers during the installation process
- Collaborate with team members and departments to support organizational growth
- Assist with additional service-related projects and tasks as needed
Qualifications:
- Previous experience in mechanical, electrical, or industrial service work preferred
- Strong work ethic with a willingness to learn and grow
- Ability to work independently while effectively managing tasks in a fast-paced environment
- Excellent problem-solving and troubleshooting skills
- Strong communication and customer service abilities
- Intermediate to advanced computer skills
- Mechanical and electrical experience preferred
- Roll forming experience preferred
Benefits
- Medical Insurance (Choice of Employee option to be company paid)
- Dental Insurance (Company paid)
- Vision Insurance (Company paid)
- Health Savings Account (Company contribution)
- Flexible Spending Account (Health Care and Dependent Care)
- Employee Life Insurance (Company paid)
- Voluntary Term Life Insurance
- Short Term Disability
- Long Term Disability (Company paid)
- Other voluntary benefits
- 401k with company matching contributions
- Annual professional development allowance
- Employee Assistance Program
- Paid holidays
- Paid time off