Education Coordinator (Tour Guide)

Summary:

CICONIX, LLC is seeking an Education Coordinator with professional tour guide and public program planning and execution experience to support the National Museum of Health and Medicine (NMHM).

About the Role:

• Suggests and implements guidelines and procedures for the conduct and evaluation of the docent program components: recruits, interviews, and trains docents for the NMHM; supervises docents for selection activities; and regularly reviews service, operations, and fiscal aspects of the docent program.
• Manages volunteers through Volunteer Management Information System (VMIS).
• Consults with NMHM management and staff regarding the suitability and feasibility of using volunteers for the docent program and various NMHM activities.
• Responds to requests from staff for individual and/or group volunteer assistance by devising appropriate methods and procedures for recruiting, screening, and referring qualified volunteers who meet docent or project requirements.
• Provides placement follow-up: orientation, training, counseling, and on-going supervision and evaluation of volunteers.
• Evaluates performance based on reviews and reports of those who use the volunteers' services.
• Identifies appropriate recipients of recognition.
• Regularly review service, operations, and fiscal aspects of the docent program.
• Conducts debriefing upon termination of service.
• Attends regular meetings, or attends other meetings as needed or directed.
• Manages the NMHM tour program.
• Suggests, develops, implements, and evaluates tour programs, including pre- and post-visit supplementary materials.
• Receives tour requests and schedules both guided and unguided group visits to the NMHM.
• Schedules docents and staff to provide tours of the NMHM.
• Provides special tours and presentations upon request.
• Works closely with the different departments of NMHM to coordinate individualized tours and presentations for special requests and groups.
• Manages daily attendance data collection.
• Works with the Public Affairs staff to develop of marketing strategies regarding all areas of educational programming.
• Develops programs that are age and skill level appropriate, developmental in nature, meaningful, and highly motivating.
• Participates in the development of exhibitions, providing insights of the general publics and docents’ perspectives and sensibilities.
• Coordinates and operates the NMHM's community outreach programs.
• Serves as a liaison between requesting organizations and staff who provide off-site programs.
• Collects all data regarding outreach programs as well as all outreach attendance from participating museum staff.
• Ensures emphasis is to areas which are age and skill level appropriate, developmental in nature, meaningful, and highly motivating.
• Performs outreach programs.
• Cultivates a cooperative relationship between the military and civilian community by establishing and maintaining liaison in the community with civic organizations, youth groups, private associations, educational institutions, national associations, medical associations, and any other sources that may be directly involved in any aspects of the outreach program.
• With Public Affairs staff, coordinates military retirement and enlistment ceremonies at the NMHM.
• Coordinates the VSAs and other staff for tours, special events, and programs.
• Assists in writing reports and other materials as required.
• Coordinates or represents the NMHM at meetings and functions, internally, locally, within CONUS or OCONUS, as required by the Government and consistent with NMHM policy for presentation and document advance review.
• Provides subject matter expertise to all areas of museum mission, when requested.
• Perform such physical tasks as are required to complete mission including lifting and moving objects.
• This position is expected to work some weekends and evenings.

Qualifications:

Education:

• Bachelor's degree in Science, History, or Museum Studies.

Experience:

• Eight (8) years of professional tour guide and public program planning and execution.
• Five (5) years of docent management experience (internships not counted as experience).
• Knowledge and experience in general administration including training and managing staff and volunteers, supervising employees, and working with diverse populations.
• Knowledge and experience in planning and conducting virtual and in-person museum public programs and event planning and execution.

Security & Background Check:

• U.S. Citizenship and a successful background investigation are required.
• Ability to obtain and maintain a government security clearance.

Additional Requirements:

• Willingness to comply with the government vaccination requirements.
• Occasional travel may be required.

Compensation: TBD

*This role is contingent upon contract award.