What are the responsibilities and job description for the Shift Leader position at CiCis and Careers?
The Shift Leader is responsible for effectively leading the restaurant and hourly team members toward the attainment of agreed-upon goals and profits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Key Responsibilities
- Provide leadership by creating and encouraging excitement, enthusiasm, a positive attitude and commitment to company objectives. Role Modeling the “Cicis Guest Promise” with the team and guests
- Work Open, Lunch, Dinner and Closing Shifts as needed. Setting an example of excellent working knowledge and high level of proficiency in all phases of restaurant operations
- Responsible for building sales and managing restaurant profitability
- Provide direction and coaching to team members
- Successfully maintain Steritech compliance by meeting or exceeding a passing score
- Ensure all cash Handling procedures are followed, including but not limited to, daily bank deposit procedures
- Ensure all open and close checklists are followed and completed with integrity
- Uphold Cici's restaurant cleanliness standards by following daily, weekly and monthly cleaning checklists
- As needed, responsible for customer service issues, and responsible for notifying manager of these issues or complaints
- Follow all POP requirements. Engage and participate in all Local Restaurant Marketing initiatives
- Attend and participate in scheduled meetings
- Positive attitude, enthusiasm, motivator, confidence
- Customer service focused and oriented
- Strong communication skills with the ability to resolve conflict
- Outgoing personality able to develop relationships and leading others
- Demonstrates the highest professionalism
- Bilingual skills a plus
- Must be able to work a minimum of 25 hours per week and a flexible schedule necessary to manage and operate the restaurant effectively
- Must be able to stand/walk for extended periods of time & the ability to lift up to 50 lbs.
- Basic understanding of POS equipment
Education Experience Required:
- High School diploma or equivalent (Are there any HS students in this position?)
- 6-12 months of experience in related position preferred
- SERV Safe certification preferred
- Must have a valid State issued driver’s license **
- Must have reliable transportation and the ability to travel between multiple restaurants **
- Must have the ability to become Food Safety Certified
- Basic knowledge of Microsoft Word and Excel
Travel Requirements: 0% Travel
We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws.