Professional Customer Service Rep

Looking for a new career?

Professional Customer Service Representative needed for our growing business! Cibes Symmetry is searching for candidates interested in a long-term and fun career. The incumbent will provide technical service and product knowledge to customers. Incumbent recommends and designs products specific to their needs. Professional experience a must.

Cibes Symmetry is a manufacturer of custom home elevators, wheelchair lifts and light-duty commercial elevators. Symmetry is the beautifully crafted product line, expertly engineered accessibility-related product line that Bella Elevator brings to the market. Our products are proudly made in the U.S.A.

Candidates with previous customer service experience will be trained in product-specific knowledge. Customer account management, including marketing and sales a plus. Our Company Culture is Merit Based; be rewarded for your efforts and hard work instead of your seniority on the job! Laid back, yet professional and busy. Competitive, yet supportive team. Goal oriented and driven to succeed necessary.

This position is based in Roanoke, Illinois, first shift, full time, Monday - Friday.

Job Task

The Customer Service Representative serves as a product subject matter expert to customers; from ordering to service inquiries.

Duties and Responsibilities

• Provides the highest level of customer service by acting as the customer's primary contact regarding product specs, orders, agreements, or PO's
• Serves as a product subject matter expert
• Researches and answers product inquiries; including design, operational, mechanical, electrical, pneumatic, and specs
• Maintains a comprehensive and thorough understanding of company-specific products and industry trends
• Assists Operations as needed with production questions
• Tracks customer orders and inquiries to ensure follow-through and zero defect
• Maintains customer information in worksheets, tables and other tools for a) data collection, b) status tracking monitoring and reporting, and c) compiling information obtained from customers
• Corresponds with customers via phone and email in a professional and knowledgeable manner
• Maintains industry literature, references and company product materials
• Files and maintains customer records
• Maintains a clean, safe work area
• Participates in training and cross-training efforts as needed
• Other duties as assigned

QUALIFICATIONS

• Minimum two years of professional support experience
• High school diploma
• Demonstrated ability to follow written and verbal instruction
• Ability to work independently or with a team

supervisory responsibilities

• This position does not include supervisory responsibilities

physical demands/ ESSENTIAL JOB FUNCTIONS

This position is located in an office environment, with exposure to:

• Extended periods of sitting or standing.
• Extended and continuous use of office equipment including computer, copier, fax machine and telephone
• Intermittent periods of reaching, stooping and kneeling
• Noise levels consistent with a busy office

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All offers of employment are contingent upon successful completion of a negative drug screen, necessary functional fitness tests for position and background check