Patient Service Front Desk Coordinator

Job Overview
We are seeking an energetic and detail-oriented Patient Service Front Desk Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your proactive approach will ensure smooth patient flow, accurate documentation, and seamless communication between patients and clinical staff. This position offers an exciting opportunity to contribute to a patient-centered environment where your organizational skills and healthcare knowledge will make a meaningful difference.

Duties

• Greet patients warmly and verify their appointment details with professionalism and courtesy
• Manage patient check-in and check-out processes using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks
• Verify insurance coverage, perform insurance verification, and handle billing procedures including medical collection efforts
• Schedule appointments accurately utilizing medical scheduling software like Athenahealth or Dentrix
• Review and update medical records, ensuring compliance with HIPAA regulations and health information management standards
• Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and taking detailed messages
• Assist with documentation review, coding (ICD-10, CPT), and data entry to support accurate medical billing and coding processes
• Maintain organized filing of medical records, insurance documents, and office supplies in a professional manner
• Support clinic operations by performing clerical tasks such as data entry, filing, and managing office supplies

Requirements

• Prior experience in a medical office setting or healthcare environment is highly preferred, especially in dental or hospital clinics
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft
• Familiarity with medical terminology, ICD-9/10 coding, CPT coding, and insurance verification processes
• Experience with medical billing, collections, Medicare procedures, and care plan documentation is advantageous
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10-key typing)
• Ability to handle sensitive patient information in accordance with HIPAA regulations with integrity and confidentiality
• Bilingual abilities are a plus to assist diverse patient populations effectively
• Exceptional customer service skills combined with professional phone etiquette and a friendly demeanor
• Strong organizational skills with attention to detail in documentation review and office management tasks

Join our team to be the welcoming face of our healthcare facility! Your dedication to providing outstanding patient service combined with your administrative expertise will help us deliver exceptional care experiences. We value proactive team members who thrive in fast-paced environments and are committed to maintaining high standards of accuracy and professionalism.

Pay: Up to $22.00 per hour

Application Question(s):

• Do you have EPIC EMR experience?
• Do you have front desk receptionist experience in Healthcare or Hospital?

Work Location: In person

Salary : $22