What are the responsibilities and job description for the Customer Ambassador position at CI Management Indiana?
CI Management, a marketing firm focused on delivering retail excellence, is hiring a Customer Ambassador to support AT&T Retail in Indianapolis. You’ll guide customers through wireless and fiber offerings, assist with device selection, manage account activations, and ensure seamless connectivity.
As a Customer Ambassador, you'll be the key to helping our AT&T customers feel heard and helped. You'll learn all about our coolest products and services so you can offer friendly advice, answer any question that comes your way, and make sure everyone leaves happy. This Customer Ambassador role is crucial in building the kind of trust and loyalty that keeps our customers coming back.
Customer Ambassador Responsibilities:
- Launch structured outreach campaigns to introduce AT&T wireless, fiber, and bundled service tiers using approved retail engagement workflows.
- Assess service requests by identifying connectivity goals, usage patterns, and budget alignment to recommend tailored AT&T retail solutions.
- Execute enrollment workflows by completing documentation, verifying service eligibility, and coordinating activation timelines across AT&T provisioning systems.
- Maintain CRM accuracy by logging service interactions, account status, and provisioning milestones to support campaign tracking and store-level performance.
- Collaborate with internal teams to align onboarding documentation, service readiness, and delivery benchmarks with AT&T’s retail standards.
- Review store metrics and contribute actionable insights to refine outreach strategy, reduce activation delays, and support customer retention goals.
Customer Ambassador Qualifications:
- High school diploma or GED required. Business, communications, or marketing coursework is a plus.
- Experience in retail sales, outreach, or enrollment—especially in telecom, electronics, or subscription-based services.
- Strong communicator. Explains AT&T service tiers, plan options, and enrollment steps with clarity.
- Organized and detail-focused. Handles multiple service workflows with speed and precision.
- CRM proficient. Keeps pipeline data clean and campaign tracking accurate.
- Growth-minded. Works well with retail teams and looks for ways to advance within AT&T.
Job Type: Full-time
Pay: $45,000.00 - $56,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $45,000 - $56,000