- Invest in the team by conducting on-the-spot feedback and work under the supervision of the GM to draft
and deliver coaching documents and performance reviews
- Complete and maintain knowledge found in all Learning Management System (LMS) paths and in-person
coaching, ensuring you and the team remain up-to-date and in compliance with policies and best practices
- Engage in the growth and development process by implementing feedback received from the GM through
regular coaching and training, proactively seeking opportunities for personal growth
- Create and lead an inspiring environment with a positive, friendly, and caring attitude while interacting
with your team, little Chuzers, and their families
- Attend regularly scheduled team meetings and work with the GM to create discussion points and activities
- Ensure all amenities and facilities in the KC are operational by maintaining proactive cross-departmental
communication, conducting bi-weekly walkthroughs, and monitoring the Service Management System
- Identify opportunities to improve upon current Chuze standards and best practices and collaborate with
the management team to implement efficiencies
- Collaborate to onboard and recruit new KC team members by conducting phone screens and assisting with
in-person interviews under the direction of the GM
- Complete administrative duties such as reporting, record-keeping, and managing employee and KC emails
- Maintain professional guardian-employee relationships with strong communication skills, intervening in all
escalated member/guardian incidents using Chuze Kindness and resolution techniques as needed
- Contact guardians to assist with discipline issues, diaper changes, and attend to personal needs
- Lead by example in welcoming, greeting, and interacting with all members, prospects, guests, and little
Chuzers, providing the best member experience through cleanliness, culture, and customer service
- Lead and train the team in all aspects of KC operations, including child sign-ups, checking in and out,
amenities, answering phones, running and reviewing reporting, and addressing guardian concerns
- Maintain knowledge of front desk operations, including membership tours, billing and pricing, point-of-sale
transactions, smoothie sales, and answering phones, utilizing bilingual communication skills if applicable
- Complete and delegate daily cleaning tasks to Chuze standards, ensuring KC facilities and toys are clean
and sanitized by following the club cleaning schedule
- Communicate any inventory needs to the management team, such as cleaning, crafts, and office supplies
- Assist in balancing scheduling and labor budgets by communicating scheduling needs or changes in traffic
to the GM and maintaining time and attendance records and expectations
- Run daily shift operations such as breaking employees for lunches, delegating and following up on cleaning
responsibilities, and completing opening and closing responsibilities
- Engage with children consistently through activities such as crafts and games while maintaining awareness,
appropriately zoning, and prioritizing the safety of all children in the Kids Club
- Oversee safety and security of the KC by reviewing CCTV, administering minor first aid per company policy,
completing detailed reporting for little Chuzers, and communicating all available information to guardians
- Other projects and duties as assigned
- Chuze Fitness is an Equal Opportunity Employer. Background check may be required.
