Account Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Additional duties may also be included as directed by your manager)

Order Entry

• Follow all procedures in place to ensure successful order entry.
• Communicate with customers/sales/production on status of orders.

New Customer Set Up

• Obtain new customer information and tax information.

Maintain Electronic Files

• Properly maintain electronic copies of files from art, order acknowledgements, POs, etc.

Accounts Receivable

• Communicate with accounting to maintain reasonable aging for AR.
• Process CC payments.

Shipping

• Supply freight quotes to customers and sales staff when requested.
• Work with shipping to determine necessary ship dates, carriers, etc.
• Perform damage/loss claims as necessary.

Sales Support

• Sending and preparing mailers and samples as needed.
• Supply reports to Customers, Churchill Departments and Sales when requested.

Quality

• Perform Internal Audits per SQF Regulations and reporting them to the Quality Control Department
• Ensure all work areas are organized and maintaining a clean and efficient environment.
• Report any inefficient or unsafe conditions to management upon discovery of the conditions.
• Report customer complaints to and assist with communication of issues to appropriate parties for corrective action.

SUPERVISORY RESPONSIBILITIES

None       

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MUST PASS KEY TRAIN MODULES FOR MATH/LANGUAGE/REASONING AT LEVEL 5 OR HIGHER.

Education and/or Experience

• Associates degree or at least six months to one year of related experience or training.

Skill Requirements

• Ability to read and interpret complex documents, procedures, and instructions, write routine reports and correspondence, and speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts like discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as well as interpret an extensive variety of technical instructions, graphs, charts, etc.
• Must be able to operate a personal computer using Microsoft Office and various other support programs. Mechanical aptitude, measuring distance with rulers, proficiency with fax and photocopying machines are encompassed.
• Windows Operating Systems, Microsoft Office (Word, Excel, Outlook, PowerPoint) and Internet explorer.

Certificates, Licenses, Registration, Etc.

• None

Preferred Skills

• Knowledge in graphic arts and dry-offset printing related terminology.
• Experience using software such as IQMS, Trello, Slack.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, kneel, crouch, reach, and use hands to finger, handle or free objects. The use of common hand tools and occasionally sharp tools are involved. The employee frequently is required to talk, hear, and communicate with other employees’ customers and outside services.    
• The employee must frequently move and/or lift objects up to 10 pounds, and occasional lifting of 25 to 50 pounds. Specific vision abilities required for the position are close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  Good eye vision is a must. 

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and equipment. The employee is occasionally exposed to fumes and airborne particles, toxic or caustic chemicals, the risk of an electrical shock, ultraviolet light, and will be in wet and humid conditions occasionally. The noise level in the work environment is usually moderate.
• The employee is required to follow all Safety and SQF (Safe Quality Foods) requirements at all times.