What are the responsibilities and job description for the Restaurant Manager position at Church's Chicken?
The manager must possess outstanding business and interpersonal skills as well as the ability to maintain high standards of quality and guest satisfaction. The candidate must be a self-starter and goal oriented in achieving outcomes that will generate revenue and control costs.
This is a full-time, non-exempt position.
We are seeking Experienced Restaurant Leadership talent to add to our teams. Our Leaders personally embrace and recognize Team Members for our company's Vision, Values, and Culture:
- Accountability for Results
- Relentless Improvement
- Passion to Serve
- Integrity in All Actions
- Respect for Each Individual
- Embrace Change
Requirements
- Create schedules for each crew member and ensure that he or she is working accordingly
- Provide breaks to each crew member according to specified schedules and fill in as a crewmember when necessary
- Oversee the work of crew members to ensure delivery of fast and efficient service to each customer
- Assist new crew members in understanding the system and handling POS or order-taking machines
- Monitor wait times for customers, ensuring that no customer has to wait for longer than the time stipulated by the company
- Train and develop new employees and ensure that they shadow experienced ones during the course of the shift
- Assist with inventory control procedures to ensure that all needed supplies, kitchen utensils and equipment are constantly available
- Create and maintain effective liaison with vendors and suppliers to ensure timely delivery of supplies and equipment
- Oversee the work of kitchen staff to ensure preparation of quality food items and provide insight into rotating stored items
- Handle customers' complaints and ensure that they are resolved in a timely manner
- Oversee the closing and balancing of cash registers at the end of each shift and ensure that any issues are resolved immediately
- Required to have strong customer service and communication skills
- Requires you to have a High School diploma or equivalent
- Reliable transportation and a flexible schedule
- Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds
- Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
REQUIREMENTS
- High School Diploma or GED required, some college preferred
- Good experience working in the quick service restaurant industry in management
- Completion of all BKC certification programs
- Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
- Comfortable working on your feet for full shift
WITH GREAT CHICKEN COMES GREAT OPPORTUNITY. We’re chicken passionates serving chicken passionates. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 65 years, our restaurant has been a place where hardworking people can get ahead and go on to do amazing things by serving others.