Leave & Benefits Administrator

• This is a HYBRID position that requires in office days Tuesday-Thursday to be based at one of our office locations below:
• Merrill, WI (preferred location)
• Milwaukee, WI
• Mechanicsburg, PA
• Madison, WI
  
  

Please list your preferred work location when applying.**

Administers and coordinates employee leave and benefits programs (e.g., FMLA, disability, Workers’ Compensation, paid time off, and parental leave)—while ensuring compliance with laws and company policies. Facilitates cross-functional collaboration to resolve leave and accommodation matters. This position is pivotal in ensuring the delivery of exceptional customer service and consultation with leaders and employees throughout the leave process. Provides employee support, manages ADA accommodations, and is a primary contact for vendor relationships.

Primary Job Responsibilities

• Leave Administration
• Administers end-to-end leave processes including intake, eligibility determination, documentation, tracking, and return-to-work coordination.
• Serves as the primary point of contact for employees and managers regarding leave policies and procedures.
• Maintains accurate records of leave cases and ensures timely communication with employees.
• ADA Accommodations
• Coordinates and administers workplace accommodations under the ADA.
• Collaborates with employees, managers, HR business partners, legal, and occupational health to assess accommodation requests and implement reasonable solutions.
• Maintains documentation and ensures compliance with ADA requirements.
• Benefits Administration
• Administers and maintains various benefit and leave plans, (e.g., Short & Long-term Disability plans, Parental Leave, workers compensation, Paid Time Off (PTO), Identity Theft, and Life insurance programs), ensuring accurate tracking, compliance with policies and regulations, and timely resolution of employee and manager inquiries.
• Provides exceptional customer service and collaborates with stakeholders to streamline processes, improve efficiency, and enhance the overall employee experience.
• Monitors program effectiveness and recommends updates to policies and systems to support organizational goals and regulatory requirements.
• Compliance & Documentation
• Stays informed and ensure compliance with evolving federal (e.g., FMLA, ADA), state, and local leave laws and regulations, proactively updating policies and practices as needed.
• Prepares and maintains required documentation, notices, and certifications.
• Monitors, analyzes, and prepares reports on leave trends, utilization, and compliance risks.
• System & Data Management
• Enters and updates leave information in HRIS or leave management systems.
• Monitors leave balances and coordinates with payroll for accurate compensation during leave periods.
• Generates reports and metrics related to leave trends, usage, and compliance.
• Vendor Relationships
• Serves as the primary liaison with third-party leave, workers compensation and disability vendors, ensuring compliance and optimal service delivery.
• Monitors vendor performance and service levels; escalate issues as needed.
• Participates in vendor selection, implementation, and ongoing evaluation.
• Employee Support & Communication
• Provides clear, empathetic guidance to employees navigating leave and accommodation options.
• Educates employees and managers on leave policies, eligibility, documentation requirements, processes, and timelines.
• Coordinates with benefits and wellness teams to support employees during leave.
• Process Improvement
• Identifies opportunities to streamline leave, workers compensation and accommodation processes and improve employee experience.
• Advises on company policies and ensure adherence to benefit, leave and disability regulations, proactively recommending updates to policies as needed.
• Develops, implements, and maintains policies and best practices related to leave of absence and accommodations.
  

NOTE: This job description in no way states or implies that these are the only duties performed by this employee. Employees may be requested to perform job‑related tasks other than those specifically presented in this job description. The employer reserves the right to change or assign other duties to this position.

Qualifications

• Typically requires a Bachelor’s degree and at least five years of experience in HR with a solid background in benefits and leave administration, or comparable education and/ or experience.
• In-depth knowledge of FMLA, ADA, and other relevant employment laws. Experience working with third-party leave and disability vendors and managing multi-state policies is preferred.
• Strong organizational skills with the ability to manage multiple cases simultaneously. High level of accuracy and attention to detail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, leaders, and external vendors while maintaining a focus on a positive employee experience and service delivery.
• Collaborative disposition along with the ability to handle sensitive and confidential matters with tact and discretion.
• Experience with HRIS and/or leave management systems (e.g., ADP, Workday, UKG).
• Evidence of ability to analyze information, interpret data, conduct policy analyses, and make impactful recommendations.
• Effective problem-solving skills to resolve benefit, leave and accommodation issues.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Familiarity with disability and workers’ compensation coordination.
  
  

NOTE: The CM Group is made up of Church Mutual Insurance Company, S.I., CM Regent Insurance Company, CM Vantage Specialty Insurance Company.