Service Advisor

Chula Vista KIA, is NOW HIRING an Experienced Automotive Service Advisor to assist our customers on the drive with their vehicle maintenance and repair needs while providing the type of award-winning customer service we want to be known for. If you are an outgoing people-person, with a love for automotive, and experince working the drive - we want to talk to you about a CAReer with Chula Vista KIA!

At Kaizen Automotive Group, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining Kaizen Automotive means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the Kaizen Automotive Group wants to hear from you!

As a family-owned and operated company, the Kaizen Automotive Group is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why our team is proud to provide the following benefits as options for our Full-Time employees:

• Competitive Compensation Monthly Production Bonus Opportunity
• Medical, Dental and Vision Plans
• 401K
• Paid Time Off
• Short and Long-Term Disability
• Life Insurance
• Vehicle Purchase & Service Discounts
• Company Wide Appreciation Events & Contests
• And SO MUCH MORE!

JOB DESCRIPTION

The Service Advisor is responsible for accurately identifying and verifying a customer’s needs, and providing professional, courteous, and positive customer service. The role must be able to effectively communicate to the customers the accurate cost of services and parts and the time of completion. The Service Advisor must keep up to date on new and used vehicle warranty repairs and how to administer them according to the manufacturer warranty guidelines.

RESPONSIBILITIES

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors

REQUIREMENTS

• Two or more years of previous experience as a service advisor
• Experience in handling multiple priorities in a fast-paced environment
• Outstanding communication skills in both verbal and written
• CDK Service experience preferred
• A desire to work in a commission, performance-based, environment
• Great attitude with a high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High School diploma or equivalent
• Valid driver’s license

Kaizen Automotive Group offers a team-focused environment, great benefits, and ongoing training and support for its employees. If you’ve got the horsepower to join a fast-paced environment and hit our high standards – apply today!

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INDUS

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Chula Vista, CA 91911 (Required)

Work Location: In person

Salary : $65,000 - $100,000