What are the responsibilities and job description for the Service Writer position at Chuck Brown Ford Inc?
Company Description
Chuck Brown Ford Inc is a respected automotive company located in Schulenburg, Texas, with headquarters at 315 E I 10 Frontage Rd. Renowned for its commitment to serving the automotive needs of the local community, the company delivers exceptional customer experiences. Chuck Brown Ford Inc has built a reputation for quality and reliability in the automotive industry. The team prides itself on professionalism, integrity, and superior service.
Role Description
This is a full-time, on-site role for the position of Service Writer at Chuck Brown Ford Inc, based in Schulenburg, TX. The Service Writer will be responsible for serving as the primary point of contact for customers, managing service-related tasks, and ensuring a smooth workflow between the service team and clients. Daily tasks include scheduling and coordinating vehicle maintenance and repair appointments, presenting service recommendations, addressing customer inquiries, and maintaining accurate service records.
Qualifications
- Strong Customer Service and Customer Satisfaction skills for addressing client needs with professionalism and care
- Excellent Phone Etiquette and Communication skills for engaging with customers and team members effectively
- Competency in Computer Literacy to accurately manage records and utilize software related to service scheduling and documentation
- Organizational ability, attention to detail, and problem-solving skills are advantageous for ensuring operational efficiency
- Experience in the automotive industry or a related field is a plus
- High school diploma or equivalent required; additional certifications in automotive services or customer relations are a bonus