Claim Director

Claim Director

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb is fundamentally committed to the creation of an inclusive, respectful and equitable workplace. Through our policies and practices for recruitment, development, retention and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.

Summary

This is a role focused on technical claim handling for Chubb's Personal Lines insureds for the Midwest, Southwest and Western territories. In this role you will manage moderate general liability and auto liability claims, both litigated and non-litigated, under primary and excess Personal Lines policies. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.

Responsibilities

• Manage an inventory of Personal Lines Casualty claims involving moderate exposures and coverage issues.
• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
• Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.
• Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
• Demonstrate and implement effective defense, resolution and claim strategies.
• Direct and closely monitor assignments to experts and defense counsel subject to established guidelines.
• Provide superior customer service to insureds, agents, and internal business partners.
• Adhere to Best Practices Guidelines.
• Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing.
• Travels to conferences, mediations, and trials as necessary. Travel ranges from approximately 10% to 25% but it could be more as dictated by business needs.

Qualifications

• Five or more years' experience as a casualty claim professional with demonstrated technical competence in the handling of moderate Auto and GL claims and moderately complex coverage matters with emphasis on hands-on file and litigation management.
• Experience managing litigation in Texas, California, and Missouri is preferred.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills as well as an ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon detailed analyses of moderately complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• An applicable resident or designated home state adjuster's license is required for all Chubb NA Claims Examiners. Chubb will provide up to 40 hours of paid, independent self-study time and materials and up to 3 attempts, or 3 months (whichever is sooner), of passing the exam.

Who are we looking for?

Successful professionals at Chubb come from many backgrounds with experiences rich in diversity that they bring with them to our company along with:

• an inclusive mindset which allows differences to be leveraged for better business results;
• open, transparent communication;
• teamwork and inclusion which draws on diverse ideas and perspectives; and
• new ideas, innovation, and ways of thinking which support diversity.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.