What are the responsibilities and job description for the Customer Relat & Order Mgmt Specialist I position at CHT USA Inc.?
$500 Sign-On Bonus
At CHT USA, we foster a supportive workplace with competitive benefits, including medical, vision, dental, and life insurance starting on day 31. Our 401(k) plan allows participation the first of the month after three months of employment, with a 3% company-paid contribution and full vesting from eligibility. We offer opportunities for growth, and we’d love to hear from you!
Are you ready to make a difference in customer service? We’re looking for a motivated Customer Relationship and Order Management Specialist (CROMS) to join our dynamic team! In this role, you'll be the key link between our customers and various internal departments, ensuring a seamless experience from order placement to delivery.
Apply Today!
Take advantage of our $500 sign-on bonus as you advance your career with us. Your future starts here!
What You’ll Do:
- Interact with customers via phone, email, and in-person to address inquiries and concerns.
- Respond promptly to customer requests and facilitate their needs.
- Collaborate with different departments to ensure timely product availability and delivery.
- Set up new customer accounts in our ERP system and process orders efficiently.
- Maintain an organized workflow to meet customer timelines and keep our customer database up to date.
- Follow company policies and standard operating procedures while embracing any additional tasks as needed.
What We’re Looking For:
- High School diploma or GED; 1-3 years of customer service experience preferred.
- Familiarity with ERP systems (e.g., SAP, Sage, Microsoft Dynamics) is a plus.
- Proficiency in Microsoft Office 365, particularly Excel, Word, PowerPoint, and Outlook.
- Strong organizational, time-management, and problem-solving skills.
- A collaborative spirit and the ability to communicate effectively with diverse teams.
Why Join Us? We value creativity and a proactive approach to challenges. If you’re humble, eager to learn, and ready to thrive in a fast-paced environment, we want to hear from you!
Apply Today and Start Your Journey with Us!