What are the responsibilities and job description for the IT Specialist position at CHT USA Inc.?
Join Our Team as an IT Specialist!
Why CHT USA?
At CHT USA, we foster a supportive workplace with competitive benefits, including medical, vision, dental, and life insurance starting on day 31. Our 401(k) plan allows participation in the first of the month after three months of employment, with a 3% company-paid contribution and full vesting from eligibility. We offer opportunities for growth, and we’d love to hear from you!
As an IT Specialist, you’ll play a key role in providing technical support and assistance to our staff, ensuring smooth operations and resolving IT-related issues.
Key Responsibilities:
- Manage the Richmond location IT helpdesk and support tickets.
- Maintain documentation of technical maintenance procedures.
- Set up and train new users and equipment.
- Create training documents and procedures.
- Communicate effectively and update users throughout the support process.
- Troubleshoot IT issues and resolve them promptly.
- Prioritize tasks and tickets.
- Support the day-to-day operations of the Richmond computer network.
- Collaborate with the IT department of our parent company, CHT Germany.
- Work with IT service providers as required.
- Perform other duties as assigned.
What You’ll Bring:
- IT-related degree from an accredited university and/or relevant experience.
- Proficiency in Microsoft Windows 10 and Windows servers.
- Experience with Active Directory, DHCP, DNS, and Windows domains.
- Knowledge of computer networking, LANs, WANs, VPNs, firewalls, routers, and switches.
- Familiarity with Office 365 and Office applications.
- Experience with FortiGate Firewalls is a plus but not required.
Personal Attributes:
- Strong ability to work independently and manage daily tasks effectively.
- Excellent understanding of Microsoft Windows-based PCs and laptops.
- Experience with Wi-Fi technology, including Access Points and wireless networks.
- Creative problem-solving skills for addressing complex challenges.
- Ability to present information in varying degrees of detail depending on the audience.
- Strong interpersonal, written, and oral communication skills.
- Capacity to manage various situations concurrently.
- Strong organizational and time-management skills.
- Humble attitude with a willingness to seek knowledge and learn.
Apply today to be a part of our journey!