What are the responsibilities and job description for the Front Desk Concierge/Reception position at Chrysalis?
Where Luxury Meets Genuine Care
For more than 26 years, Chrysalis Skin & Body has been one of Houston’s premier destinations for advanced skincare and wellness. Our clients return year after year because they know they will be welcomed by a team that remembers their name, anticipates their needs, and genuinely cares about their well-being.
We are seeking an exceptional Luxury Client Concierge to become the welcoming face and calming presence of our practice.
This is not a traditional front desk or receptionist position. This position is ideal for experienced professionals seeking a long-term career in luxury client service and hospitality.
We are looking for someone who finds joy in hospitality, thrives on creating meaningful relationships, and believes that the smallest thoughtful details leave the biggest impression.
If you’ve worked in luxury hospitality, executive support, private healthcare, concierge services, fine retail, or another environment where professionalism, discretion, and exceptional service were expected every day, we’d love to meet you.
Your Role
As our Luxury Client Concierge, you’ll help create a seamless experience from the moment a client contacts Chrysalis until long after they leave.
Responsibilities include:
- Welcome every guest with warmth and professionalism
- Build lasting relationships with our clientele
- Coordinate appointments with accuracy and attention to detail
- Answer phone calls, texts, and emails with grace and confidence
- Support our providers by ensuring a smooth daily schedule
- Assist clients with retail purchases and home care recommendations
- Help create a calm, elegant atmosphere throughout the spa
- Anticipate client needs before they have to ask
- Work closely with our Assistant Spa Manager and Client Experience Lead to deliver an exceptional guest experience
The Ideal Candidate
You are someone who:
- Loves people and enjoys serving others
- Is polished, poised, and emotionally intelligent
- Has excellent verbal and written communication skills
- Remains calm under pressure
- Notices the little details others often miss
- Learns technology quickly
- Is dependable, organized, and proactive
- Takes pride in creating memorable experiences
Experience in luxury hospitality, concierge services, executive assistance, medical aesthetics, plastic surgery, country clubs, high-end retail, or boutique hotels is highly valued but not required.
What We Offer
- Competitive hourly compensation ($18–21/hour based on experience)
- Paid time off
- Health benefits
- Retail incentive program
- Ongoing professional development
- Beautiful work environment
- Supportive, positive team culture
- Opportunity for long-term growth within an established luxury practice
About Chrysalis
At Chrysalis, we believe exceptional skincare begins with exceptional relationships.
Our mission is simple:
To help every client look and feel their very best while making them feel genuinely seen, cared for, and valued.
If you believe hospitality is an art, we’d love to hear your story.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Work Location: In person
Salary : $18 - $21