What are the responsibilities and job description for the Emergency Support Team Leader position at Chrysalis?
SUMMARY OF RESPONSIBILITIES:
The Emergency Support Team Leader will oversee and supervise the Emergency Support Team (EST) members. Essential duties and responsibilities include, but are not limited to: Answering the emergency phone 24 hours a day, seven days a week; Providing EST with on-going training through monthly meetings; Contacting the Associate Director of an individual's behavior; Making monthly schedules for the EST; Hiring and training new EST members; Carrying an emergency phone and coordinating with the on call EST to respond promptly to emergencies; Completing necessary administrative tasks within established time frames; Completing all documentation and reports required by Chrysalis and the State of Utah; Following the Provider Code of Conduct according to DSPD standards; And other duties as assigned by the Area or Associate Director(s).
MINIMUM QUALIFICATIONS:
22 years of age or older and a high school diploma or GED. Must have good judgment in and able to handle crisis situations. Manage and understand personnel issues and deal with staff in a positive manner. Capable of communicating well in both verbal and written form. Demonstrate supervisory skills, ability to organize, and work well under pressure. Have good public relations skills in working with a variety of outside medical, professional and state employees. Need to have a flexible schedule to accommodate the needs of the team.
DESIRED REQUIREMENTS:
- Six months experience in working with individuals with disabilities and/or aggressive behaviors.
- Ability to follow Supervision Guidelines and Behavior Support Plans and Chrysalis' policies
- Understanding of DSPD policies and the Provider Code of Conduct.
- Have good judgment and ability to handle emergency situations.
- Have excellent interpersonal skills working with Emergency Support Team Members and aggressive or suicidal individuals
- Demonstrate ability to remain calm in intense situations
- Ability to be flexible to adapt to emergency situations
- Excellent public relations skills working with the individual's family
- Ability to be objective in emergency situations