Fully Remote Patient Collections Specialist

Hourly Compensation: Starting at $18.00 - $20.00 Hourly, Commensurate with Experience Benefits PTO

Are you passionate about making a difference in people's lives? Join Chrysalis Health as a Fully Remote Patient Collections Specialist and play a crucial role in connecting individuals with essential mental health services. This position is ideal for detail-oriented professionals who thrive in a fast-paced environment and are dedicated to helping individuals access the care they need.

Why Join Us?

• Competitive pay
• Comprehensive benefits package, including:
• Employer-contributed health, dental, and vision insurance
• Pet insurance options
• Life insurance and voluntary GAP insurance
• 401(k) with employer match
• Professional growth opportunities, including pathways into administrative and clinical roles
• Work from the comfort of your home while making a direct impact in your community
• Supportive and collaborative team environment
• Opportunity to grow in healthcare revenue cycle
  
  
  

Key Responsibilities:

As a Patient Collections Specialist, you will support the end-to-end billing and collections process for Chrysalis Health programs. Responsibilities include:

• Perform billing and collection activities within established timelines
• Verify and apply Medicaid, HMO, and insurance billing codes and reimbursement rates
• Assist with audits, ensuring compliance and quality assurance of documentation
• Manage high volumes of phone communication with clients, families, and payers
• Maintain and update billing databases and EMR systems
• Respond to inquiries and documentation requests within 24 hours
• Collaborate with clinicians, administrators, and RCM leadership
• Represent Chrysalis Health professionally during all interactions
• Communicate with patients professionally and compassionately
• Resolve billing issues and denied claims
• Meet all annual training and compliance requirements
  
  
  

What You Need to Succeed:

You’ll be a great fit if you are:

• Highly organized and detail-oriented
• Skilled in navigating Microsoft Office (Word, Excel, Access)
• Comfortable with databases and billing systems (e.g., Winasap 2000)
• A strong communicator with excellent customer service skills
• Able to work independently while collaborating with a remote team
• Compassionate, patient, and mission-driven
• Knowledge of insurance and Medicaid billing
• Excellent communication skills
• Ability to work independently in a remote environment
  
  
  

Minimum Requirements

• High school diploma or GED
• At least one year of billing, collections, financial services, or administrative experience in a healthcare environment
• Proficiency with computers, billing software, and EMR systems
• Clear background check annually
  
  
  

What Sets Us Apart?

• A collaborative and supportive work environment
• Opportunities to work with diverse populations and make a lasting impact
  
  
  

Chrysalis Health is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. Chrysalis Health also prohibits bullying and harassment of applicants or employees based on any of these protected categories. Chrysalis Health is committed to maintaining a Drug-Free Working in compliance with all applicable state and federal laws. If you require accommodations under the Americans with Disabilities Act, please notify Chrysalis Health during the interview process.