Fully Remote Patient Collections Specialist

Hourly Compensation: Starting at $18.00 - $20.00 Hourly, Commensurate with Experience Benefits PTO

Are you passionate about making a difference in people's lives? Join Chrysalis Health as a Fully Remote Patient Collections Specialist and play a crucial role in connecting individuals with essential mental health services. This position is ideal for detail-oriented professionals who thrive in a fast-paced environment and are dedicated to helping individuals access the care they need.

Why Join Us?

• Competitive pay
• Comprehensive benefits package, including:
• Employer-contributed health, dental, and vision insurance
• Pet insurance options
• Life insurance and voluntary GAP insurance
• 401(k) with employer match
• Professional growth opportunities, including pathways into administrative and clinical roles
• Work from the comfort of your home while making a direct impact in your community
• Supportive and collaborative team environment
  
  
  

Key Responsibilities:

As a Patient Collections Specialist, you will support the end-to-end billing and collections process for Chrysalis Health programs. Responsibilities include:

• Perform billing and collection activities within established timelines
• Verify and apply Medicaid, HMO, and insurance billing codes and reimbursement rates
• Assist with audits, ensuring compliance and quality assurance of documentation
• Manage high volumes of phone communication with clients, families, and payers
• Maintain and update billing databases and EMR systems
• Respond to inquiries and documentation requests within 24 hours
• Collaborate with clinicians, administrators, and RCM leadership
• Represent Chrysalis Health professionally during all interactions
• Work effectively with diverse populations and individuals experiencing stress
• Meet all annual training and compliance requirements
  
  
  

What You Need to Succeed:

You’ll be a great fit if you are:

• Highly organized and detail-oriented
• Skilled in navigating Microsoft Office (Word, Excel, Access)
• Comfortable with databases and billing systems (e.g., Winasap 2000)
• A strong communicator with excellent customer service skills
• Able to work independently while collaborating with a remote team
• Compassionate, patient, and mission-driven
  
  
  

Minimum Requirements

• High school diploma or GED
• At least one year of billing, collections, financial services, or administrative experience in a healthcare environment
• Proficiency with computers, billing software, and EMR systems
• Clear background check annually
  
  
  

What Sets Us Apart?

• A collaborative and supportive work environment
• Opportunities to work with diverse populations and make a lasting impact
  
  
  

At Chrysalis Health, we are committed to fostering a diverse, inclusive, and supportive workplace. As an equal opportunity employer, we do not discriminate based on race, color, gender, age, disability, or any other protected category. We also uphold a drug-free workplace policy in compliance with state and federal laws. If you require accommodations under the Americans with Disabilities Act, please inform us during the interview process.