What are the responsibilities and job description for the Senior Director, Software Services US – Cloud Storage position at Chronos Consulting?
Senior Director, Software Services US – Cloud Storage
Our client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. Position can be based along the East Coast (home office, up to 40% travel in US) but location can be flexible.
Before applying for this role, please read the following information about this opportunity found below.
The Senior Director of Services for North America role is a hands-on position with a focus on keeping clients satisfied with the company’s services starting from delivery of complex deployment projects through maintaining the support SLA while leading the professionals responsible for getting services and support delivered to clients. This role requires vast and proven experience in the areas of customer relationship management, project management, delivery, and support, direct and matrix management capabilities and of course the ability to lead a global and scattered organization.
The Senior Director of Services for North America is responsible for providing an exceptional delivery and support experience to our customers by developing employees and managing the day-to-day different professional services operations. Our managers must deliver excellent results and achieve goals quarter after quarter by building effective teams, creating operational standards, and driving strategic business planning.
The Senior Director of Services works closely with the North America Sales Organization including VP of NA Sales and Customer Account Teams and directly reports to the Global VP of Services in HQ abroad.
Requirements :
- A Bachelor’s Degree in Business, Computer Science or equivalent education in a related discipline.
- Proven experience in managing complete life cycle, complex enterprise implementations with end-to-end responsibility for project management and delivery, in storage companies.
- 10 years of previous project management and / or relevant consulting experience driving large scale projects in a matrixed environment.
- Project Management Professional (PMP) certification – advantage.
- At least 5 years of people leadership experience.
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
- Quick and innovative thinking with the acumen to correctly interpret available data.
- Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
- Comfortable and willing to be a hands-on contributor, proactive intervention, leading escalations when business results are at risk.
- An impeccable record of accomplishment of delivering customer success.
Responsibilities :
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