What are the responsibilities and job description for the Epicor ERP Analyst position at Chromalloy?
We are seeking a proactive On-Site Epicor ERP Business Analyst to support and optimize our current Epicor implementation at our San Diego facility. This role is ideal for a technically skilled, hands-on professional eager to ensure the stability, effectiveness, and continuous improvement of our Epicor ERP system. The analyst will provide direct, on-site support to users, troubleshoot issues, drive process improvements, and partner with business units to ensure the ERP system effectively meets operational needs.
Key Responsibilities:
- Serve as the primary on-site support resource for Epicor ERP, addressing user issues, system errors, and process questions promptly and effectively.
- Analyze and resolve day-to-day operational challenges related to the existing Epicor implementation, ensuring system reliability and efficiency.
- Gather feedback and requirements from on-site business units, translating needs into system updates, enhancements, or process adjustments.
- Design, configure, and test Epicor ERP modules and customizations to optimize workflows and support site-specific requirements.
- Develop and maintain user training materials and documentation tailored to the current on-site system and processes.
- Deliver hands-on end-user training and reinforce best practices for ERP usage to maximize adoption and compliance.
- Coordinate with Epicor vendor support and IT colleagues to resolve complex technical issues and implement updates or patches as needed.
- Lead or assist with on-site ERP-related projects, collaborating with cross-functional teams to enhance system performance and business outcomes.
- Monitor system usage and data integrity, proactively identifying and correcting discrepancies to uphold data accuracy and compliance standards.
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
- Hands-on Epicor ERP experience, including on-site system support, configuration, and troubleshooting.
- Strong analytical, organizational, and problem-solving abilities, with demonstrated experience in on-site ERP support roles.
- Excellent communication skills and customer service orientation, with the ability to support and train end users at all levels.
- Ability to work independently on-site, prioritize multiple requests, and collaborate effectively with local and remote teams.